River
Incompetent support team
Incompetent support team, and a completely dysfunctional support site. For months I've been having an obscure error that is actually a very common one from the hours of research I've done across the past few days. Many people have/had it for years, but no documentation on the support site, and all posts relating to it ( error -6025 for those who are unfortunate to receive it) end with no answers, only speculation. After submitting several tickets asking about the error and if I was mistaken about the support site having it, the support lead was kind enough to personally ignore my questions, close the tickets, and link to the exact same site that gives no answers of the error code. The support page DESIGNED to document all the error codes, possible causes, and possible fixes also doesn't have it documented, and when asked about that fact I was only linked to the support site and told to ask discord. Don't expect any support if you're a free user. They don't keep the site updated with resources to help yourself on top of just dumping your issues on volunteers on discord. Money talks, and they for sure have their mouth where their money is. If anyone finds any info on the causes and/or fixes for this error, please share it around. It'll do a lot better than guesswork or messaging support. My workaround that I still don't understand how it works is to let the error happen a few times, and on the device I'm trying to connect from, open up a youtube video and let it play for 15 minutes and try connecting again. Has been working so far, but it might not work for you, who knows. Parsec surely doesn't, or at the very least won't share.


