Park West GalleryReviews of parkwestgallery.com

I went on a cruise Dec 1 and purchased art. My written info says allow up to 12 weeks. No art yet. Now PW is saying it can take longer than 12 weeks. PW says my art is still on the ship floating around but they don’t know where. PW is also saying that the art can only come off ship at certain ports and only a certain amount of art at a time. I was told a supervisor would call me. No call. I requested a refund. Nope cause my paperwork says no refunds but it also says up to 12 weeks. They pick and choose which statements they want to hold on it. NCL partners with PW and is just as guilty of bad service. I would run from PW. They r a bad company

Note: This review was revised after receiving a legal notice requesting its removal. The facts described are accurate. I attended a Park West Gallery auction and purchased two pieces of artwork after being told by a sales representative that both were original works. Both were explicitly represented to me as original paintings with no digital medium involved. Those assurances were a significant factor in my decision to buy. After doing my own research and following up through several independent channels, I learned that one piece is actually a digitally printed canvas with hand-applied embellishments, and the other is a mass-reproduced work. Neither of these facts was disclosed to me before or during the sale. It is worth noting that Park West's own website uses the term "giclee" when listing comparable works. That word never appeared on my invoice and was never mentioned by anyone I spoke with. I paid prices that reflected original artwork and received something categorically different on both counts. I attempted to cancel before either piece had been delivered and was refused. I no longer have my money, and Park West retains the artwork. This experience is not isolated. Park West Gallery has a well-documented record of consumer complaints and has faced multiple lawsuits over allegations of artwork misrepresentation.

Have been on many cruises, (50+),attended many Park West Art Auctions, and paid very close attention to the details and behaviors of those involved, as well as scouring complaint boards regarding PW business practices. Something just didn't seem quite right from the start. One thing is clear, they are not in the business to satisfy their customers, or properly address complaints. I would be suspect of any positive reviews posted, as many follow repetitive,boiler plate styles of writing- especially those that specifically point out individual's names, dates, etc as being 'wonderful' representatives. Sad that not only can we not trust the actual business, but neither can we trust the reviews to be genuine.

STAY AWAY!!! If you got here because you're on a cruise or thinking about making a purchase with Park West Gallery... JUST DON'T!!! I can't tell if this company is a scam, corrupt or just down right incompetent but something is wrong here. I bought a piece on a cruise and their rep says it's a limited edition of 200 (not to mention it says out of 200 on the piece itself). Well, not only did I not receive the actually piece I bought at auction but their appraisal comes with the piece weeks later and it says there are nearly 2,000 of these. I wish I had searched eBay before buying because there are so many of this company's pieces being sold on there by other buyers it's crazy. I saw one sell on eBay for $206.50 that went for far more at their auction. WoW!!! Just search eBay for all these limited edition pieces. People have more listed for sale there than you can imagine. I wonder why!!!

ParkWest send your Art via FedEx, and I have nothing good to say about how the deliveries are managed by FedEx, but any issues ParkWest washes their hands from it. No Service or assistance. Shocking trading practise if they expect repeat business for serious collectors

We purchased several pieces of art from Park West on a cruise on April 8, 2025. At the time of the purchase we let PW know that we would be travelling for the next 5 months starting April 27th and would not be home until sometime in September. They assured us that the art would either ship prior to the 27th or would be held until September. Nothing but lies. Since our departure several pieces have shipped so we have scrambled to arrange for deliveries to friends and neighbors. They use FedEx for shipping and that has been nothing but a nightmare. Shipments arriving damaged, late, missed appointments and they can't seem to walk and chew gum at the same time. Right now we have a 4K piece that is in limbo with FedEx, missed scheduled delivery, another 2K piece that has gone missing, and keep contacting the wrong individual so no deliveries are possible. If you are thinking about attending an art auction on a cruise, run as fast as you can in the opposite direction.

We purchased a Yaacov Agam Polymorph, costing many thousands of dollars from Park West. Like other collectors, the painted paper is separating from the substrate on the polymorph. After reaching out to Parkwest regarding restoration, the disposition was as per the following: "Unfortunately, restoring this piece presents significant challenges and risks, as any restoration effort could compromise the originality of the artwork. At this stage, applying a protective preservation method will help preserve the artwork’s integrity. However, please be aware that transporting the piece back to us from Australia poses a considerable risk of damage. For this reason, we highly recommend seeking assistance from a local conservator, who may also be able to suggest the most appropriate preservation method" Parkwest during their pitches maintain they can restore all artwork sold by them when or if the requirement arises. The piece is in a temp controlled environment / 22 Degree C, artificially illuminated and no direct sunlight. Given the cost of the piece (in addition to the intrinsic value it represented) along with numerous other purchases we have made from Park West including Peter Max, Multiple Britto, Marcus Glenn, Ron Agam, Ilayev and Godard, I cannot honestly say I would recommend or purchase from Park West gallery again in the future. We purchased for intrinsic value, not based upon any other factor including PW overstated valuations and have in the past disregarded unfavourable reviews of ParkWest. My forthcoming review will hopefully enable others to avoid making the same mistake I made purchasing an Agam. Park West Gallery are very similar to market stall sellers, frequently and knowingly overvaluing pieces of artwork and worse of all do not stand behind their quick sign here sales tactics or after sale support.

As noted by previous reviewers, after sales service is absolutely diabolical. Once they have your money, they really don't care. A case of buyer beware! Please warn elderly family relatives not to pay inflated prices on cruises. I doubt a fraction of the price paid goes to the actual artist.