Park West GalleryReviews of parkwestgallery.com

We were sold the wrong piece of artwork. It seems as though the "sales idiot" didn't write down the proper name. Park West said there was no problem and to just return the wrong one and they would send the right one to us. Once they got the wrong one back, it became a rat's maze to try to find out anything about the replacement. After 2 weeks of run arounds, I finally contacted VISA and made a complaint. Then, today, another 2 weeks later, I get an email that my piece was going to be shipped and it will take 12 more weeks. All told, it will be 26 weeks for the piece. I did respond to them telling them to take it up with VISA now. I have bought 3 pieces of art from them so far and, I have 2 more cruises booked. I think now, the Mrs. and I will just walk by their displays. I wish I would have looked them up online before sailed.

3 art works needed to be returned , defective frames. They sent return cartons to incorect addres 3x! They finally sent to correct address and issued FedEx call tags. 2 of 3 lost. They would not followup with FedEx saying we signed a release. FedEx would not talk to us becuase we were not the shipper. 30+ E-Mails (Zelle Nelson) they stopped returning E-Mails. Surely they insured $20,000 worth of art. Put in a claim and send me appraised value cost.

I still do not have my painting, 9/9/22. I ordered it on 6/1/22 on board of a NCL cruise ship. Norwegian doesn't want to hear about it. Park West gives me the run around. $1500.

In July of 2022, I purchased art at a VIP event where the sales people there basically stood over you if you were interested in any piece of Art, and they kept saying how you can collect this great “one of a kind” art from these “important” artists – what a bunch of crap. The real scam here is that the art is pretty much worthless, although they go out of their way to tell you it is worth a lot of money, including providing outrageous appraisals; conveniently done in-house; not by any outside appraiser. I cannot get any reputable art dealer, outside of the organization, to give me an appraisal on a single piece of the art work. I have been told by multiple appraisers that the art is worth whatever I can sell it for on eBay; which is very little. Park West’s practice of selling their art is basically predatory. At this point, I have only received one of the six paintings I ordered, and I would like to get my money back for the works I have not received, and also return the one I have for a full refund; as I do not want to pay $25,000.00 for art that is basically worthless. No one buys “one of a kind” art just for the beauty—you buy because you think it is worth something, and will increase in value. I feel very duped by this scam company. They will respond that they do not provide refunds, however, it is shady business practice to take someone for $25000.00 for something that is worth less than $500. Do not buy from them.

I wrote a review that was pretty lengthy. Just know if you don’t buy an original you may not be getting what you think. I bought what I thought was one of 200 of a embellished print only to see the appraisal and realize there were thousands made in 200 blocks. Not as unique as I thought. If I did not get an ok price and the frame was not redone I would be sending it back. Definitely not an investment like I thought. Or as much as I hoped.

Here is an update to my last review in May 2022 for Park West Gallery. So after having to contact the artist, Yes I had to contact the actual artist in order to finally get some satisfaction… they got in contact with ParkWest main office and lit a fire under somebody’s ass there and all of a sudden the piece that I was told by Jameson, (Park West Gallery in Las Vegas Caesars) that was in framing for over two months was never even in their possession. Within a week that piece was expedited from Florida to me in Canada. Then for all of this trouble I was offered a $250 credit voucher to use for a another purchase from ParkWest or a little bit less cash value if there was nothing of interest in store. I was given the option to look first and use the $250 or I could get a hold of them later and request the cash payout. Well upon returning to the Park West gallery in Las Vegas, I had a deal made on a piece however they refused to honour the $250 credit unless I paid a higher price… Some credit! Whether it’s a credit voucher, a gift certificate, etc. this amount was supposed to come off the price of the piece that I had dealt on. I contacted Park West offices the next day to let them know my dissatisfaction once again with their gallery in Vegas. At that time I requested the cash payout to be credited back to my credit card and was told this would be processed. Two months later I am still getting the runaround from ParkWest offices. I’ve been promised this cash credit is in process and that it was even put in as “high priority”. Well I don’t know what their definition of high priority is, it’s more like no priority when it comes to customer satisfaction. I contacted them this week, again, and was told its being processed but will take up to 60 days… thats what they told me two months ago! In closing obviously Park West Gallery in Caesar’s Palace Las Vegas, and from other reviews, the whole company is a place to avoid, they are nothing but liars and cheats. Park West has no problem taking your money but when it’s time to get your products or in my case a refund they drag their heels… Stay away from these thieves!

In Oct. 2021 I bought 3 prints from them off a cruise ship. I received the first two but the third was a nightmare. After attempts to reach out to them with no response I finally gave up on receiving the third. Eight months later I receive an alert from Fedex that it is on the way. I finally was able to speak with a manager to tell her I would be returning the print and would like to have a refund. I had paid the other two off early even though I had a promotion with the card company they partner with and closed the account because of problems with them. Low and behold they were able to charge the print to this closed account. She said they could do this. She told me she was not going to honor the clause on my contract about late arrivals and that all sales were final. Then she went on to say that if I did not like it we could finish up in arbitration

I've head a terrible experience dealing with Park west. I purchased 2 pieces of art from a PW art auction back in February 2022 on Ncl; I was invoiced and shipped the wrong artwork and it's been so frustrating dealing with so many of the incompetent employees they have on staff. It is now almost August and I still have not received my artwork. Everytime I call, I get the run around and they tell you whatever they can to get you off of the phone. I regret the day I attended a Park West art auction, I advise anyone considering it to stay far away and go a different route. I cruise regularly and I will for sure be alerting anyone I see near a park west auction of my horrible experience.