ParkMobileReviews of parkmobile.io

This app is horrible. Wanted to book advance parking at a particular garage at a university but didn’t have the zone number all the description showed was the university name but not the garage name. Plus it seems that trying to book becomes a circular endeavor with the same directions coming up time and time again. Very difficult to use

When paying for parking the app should ask what is the license plate of the car. We only use the app when we travel and have different rental cars with obviously different license plates.

Entered a code in the early evening and it turned out that at that hour there was no fee for that particular parking lot at that time. However, parkmobile decided they should charge me a service fee for telling me there was no parking charge! The customer service. both AI and human, are totally without capabilities. Both had the nerve to justify the charge rather than say "sorry, we'll credit your account."

It's BS that I need an App to park. I downloaded and used it because I had to. Now I've canceled twice and still get charges on my credit card. What a scam.

Paid for parking and still got towed, worst service ever. No refund, no way to correct information, and I had to pay to get my car out. Please do not use this app and park elsewhere, there are way better parking companies. Do better and improve the services.

Completely off as far as zones vs parking. I got double charged by the service.

On 3/9/26, two family members and myself attended a Cleveland Cavaliers game. Due to a family member's physical disability, I wanted to secure parking as close to Rocket Arena as possible. I booked and paid for parking at the Euclid Prospect Gateway Garage at a cost of $55. Upon arrival the fee charged on site was only $30. I reached out to Gateway Garage to request a refund of $25 and was told I would have to contact Park Mobile since Gateway contracts with them for online reservations. Park Mobile's customer representative told me they would not issue a refund because they are not responsible for the discrepancy. I found no disclosure on their website advising patrons they may pay more when paying through their website vs paying directly at the garage. Customers should be aware of possible overcharging by Park Mobile so they can make an informed choice.

No way to correct information once you start a parking session. If you enter the wrong information you will have to pay twice. Its absolutely ridiculous that there is no way to edit the info. I accidentally entered the information for a different car and had to initiate a second parking session with the correct car to avoid a citation. I fully expect a refund but park mobile would not refund the 1st session.