ParkingatheathrowReviews of parkingatheathrow.com

It’s a con. You will not be able to park using this company. We paid PTH car park company then had to pay again full amount to leave. It’s a fraudulent company When you call them they drop the call

DO NOT USE! they never showed after waiting at Heathrow T5 for 45 minutes. I had to use an onsite company as a result. I wish I had done so from the outset.

⭐ 1/5 – Absolutely Terrible snd Expensive Service – Avoid! One of the worst airport parking experiences I have ever had. We used PTH Car Parking at Heathrow Terminal 5 and paid £77.70 for the service. After landing, we were then left waiting for an unbelievable 70 MINUTES for our car. After a long flight, the last thing anyone wants is to stand around at Heathrow waiting over an hour for a service they have already paid for. What makes it even worse is the hidden additional cost. On top of the £77.70, you have to pay the Heathrow parking charges TWICE: £8 when dropping the car off + £8 when collecting it = another £16! So the actual cost becomes £93.70, not £77.70. For that amount of money, I certainly did not expect to be standing at Terminal 5 for 70 minutes waiting for my own car. The whole point of paying for an airport meet-and-greet/parking service is convenience and saving time. This was the complete opposite — expensive, frustrating and extremely disappointing. I genuinely feel ripped off. If I had known beforehand that I would be paying extra charges at both ends AND waiting 70 minutes after landing, I would never have booked them. Definitely would not use PTH Car Parking again and cannot recommend them. Think twice before booking.

Zero rating. Half an hour late, despite saying they were on their way. We nearly missed our flight. Called 17 times they didn’t pick up their phone. Total liars, they disconnected the car camera. No doubt parking it in front of Theo house while they site in their underpants in their bedroom in front of their computer pretending to be a company. All the while probably with no insurances.

Absolutely awful service (if you can call it that). I wish I had seen these reviews before booking rather than the ones on Compare The Parking. DO NOT BOOK with them. Waited an hour for them to pick my car up on departure - was worried I was going to miss my flight. They told me to pay for the car park and leave my keys on top of my wheel! Clearly I refused. After discussion, they said they would pay for the car park (since it was much more than it should have been), but they clearly didn’t as I got a parking ticket. The kept me waiting for 35 mins on the way back. I have emailed complaining 2 times and nobody has replied. Just awful.

I booked eight days of parking with this company from the third-party site “Compare Your Parking”, on which they advertise that vehicles will be kept in a “CCTV Secured Compound”. So, I fully expected having paid for this service that my vehicle would be left safe and secure in this secure compound covered by CCTV as they advertise. However, I decided to check on the status of my vehicle as I have a tracker on the vehicle, from which I can see real time locations. I was surprised when I noticed that my vehicle which had been left with them from Friday the 10th of January 2026 at 09:00 was not in fact in a secure compound on Saturday 11th January 2026, but was now parked on a residential street, namely Severn Crescent, Slough, SL3 8AT. I checked the vehicles tracker daily and it remained at that location until it was moved on Saturday 17th January 2026 after 1pm to Nobel Drive, Haynes, UB3 5EY which I can only assume was where it should have been in the first place and in preparation for my return on Sunday 18th January 2026 at 22:00. I was also shocked to find that on my return after a phone call from them at 22:00 that my vehicle was abandoned on level four of the car park with the keys left visible on the tyre and the parking ticket left visible on the dashboard. Anyone could have stolen my vehicle When I phoned them and complaint at the time I was told to F off. I have since tried to make a formal complaint but their email bounces back, when I call for the correct one I am told they will ring back but they don't and the website they give is blank. Avoid this company completely or you will find that you car will be damaged or stolen under their care. Having now reviewed the CCTV from my vehicle, they even used my vehicle to drop off their own staff before parking my vehicle on the resident street

slow to arrive at drop off then drove the car 12 times and over 100km during my trip away! Rude and aggressive when challenged. AVOID.

I had an extremely poor experience with ParkingAtHeathrow and would not recommend them. On departure, the driver was 60 minutes late to collect my car, which nearly caused me to miss my flight and added unnecessary stress at the start of my trip. The situation was far worse on my return. I called at 7:30am to let them know I was ready to collect my car, only to be told they could not locate it. When I provided the phone number and description of the man who collected my vehicle, I was then told that he did not work for the company, which was incredibly alarming. After hours of no progress and no clear answers, I contacted the police for advice due to concern over the whereabouts of my car. Only after informing ParkingAtHeathrow that the police were now involved did the situation suddenly change. I was then told my car had been found in a bowling alley car park nearby. I did not receive my car back until 2:00pm, a full 7 hours after my flight landed. This was a hugely stressful and unacceptable experience, with poor communication, lack of accountability, and serious concerns over vehicle handling. I would strongly advise others to think carefully before using this service.