THE LEISURE PASS GROUP LIMITEDReviews of parispassexplorer.com

No lo recomiendo, la información dada al comprar las atracciones no coincide con la negativa de cumplir el plazo de caducidad

If I could give no stars I would. Bought passes for Rome literally right before the pandemic hit. They expire after a year so I waited to see if I'd get the chance to use them and obviously as the pandemic lasted over that year I didn't get to use them to emailed the customer service looking to see what my options were. I was absolutely delighted to hear I could get a refund so I sent them off to the UK from Ireland as asked and emailed again to let them know they were in transit. They confirmed a second time i would get my refund once they were received so to let them know when they get delivered. Two days later they deliver so I emailed again and for a third time they confirmed I would get my refund but to give them two business days to track down the passes with the warehouse. I've been emailing and now all of a sudden no one will answer me. I'm €600 down plus now postage on top of that and can't believe they kept telling me I would be refunded only to just blatantly ignore all emails after that. Feels like I've been robbed. I was counting on that money after being promised the refund it's disgraceful.

This company should hang their heads in shame!! I've been requesting a refund for our New York trip which was cancelled due to the pandemic. This was our last big family holiday before my Son starts Univ and they are the ONLY company who have not refunded us and have only offered new tickets for dates we cannot go. I cannot go as I am disabled and would be relying on my Husband and Son and so this was our last wee family hurrah. They have asked about 5 times,for invoice and order numbers which I have given them and yet now I'm being ignored. They are an absolute joke, we got all our money back for our New York trip from the Travel Agent so why can't this company do the same? If there had been an option for no stars I would have chosen that. Cannot afford to be £500 out of pocket. Shame on you 😕

Company refuses to offer a refund on Covid affected trips.

SCAMMERS! it is a terrible organization that makes money through the suffering of others. I would have gone to NYC with my 72-year-old mother in 2020, but then COVID-19 came and the trip could not go ahead. now we had postponed the journey to May this year, but we are still not allowed into the US. the Leisure Pass Group refuses to refund and they also don't want to provide me with two new passes for Vienna! so we just got robbed of $ 528.00 USD. NEVER deal with these thieves!

I would give ZERO stars if possible. Avoid this company and associated GoCity. We were due to travel from UK to USA in May 20. We purchased 6 New York explorer passes to see 10 attractions. Due to COVID the holiday was cancelled. We have been refunded by Virgin for the holiday but this company will not refund around £850 because it is outside their 30 refund policy. Their remedy is an extension until 5th Jan 22 or use it in another city. The Pandemic has not gone away and it is unreasonable to expect us to use it within this time scale and I purchased New York Passes to visit New York. Not another city. Now reported to BBB Avoid avoid avoid

If I could I would give no star at all. We are a family (4 person) and went to Rome 1 weeks ago and purchased 4 Go City Explorer passes for total 456 Euro. At none of the attractions (colloseum, vatican, st. peter cathedral, Forum Roma or HiBike) the passes have been accepted or we had a fast line. Nobody knew this pass or company, so I had to stay in line and buy new passes for every attraction. I have writen and e-mail asked for refund, no answer. Stay away!

Hola, no compréis a este grupo bajo ningún concepto. Compré dos pases para Nueva York, y ahora por el COVID19 no me es permitido entrar a Estados Unidos. Go City, en lugar de devolver el dinero, ofrece únicamente alargar la caducidad, cosa ilegal. He emprendido acciones legales como he visto que han hecho otros compañeros que he leído en este foro. No estáis solos! No permitáis abusos, y si estáis a tiempo, ni se os ocurra comprar ninguna clase de pase con ellos. Seguiré informando a potenciales consumidores de este abuso en otras redes sociales para que nadie más caiga en la trampa.