Arshad M.
Great Perfume Horrible Customer Service
I have been a customer of Parfums Vintage and have been very happy with many of their fragrances, but my recent customer-service experience was extremely disappointing. I requested cancellation of a preorder on 8/2 and followed up on 8/8 and 8/12 after receiving no response. I eventually opened a PayPal case to recover the payment. After I provided PV with copies of my email correspondence, they accused me of fabricating the emails and claimed the metadata was an attempt to mislead PayPal. They also threatened to report me to PayPal and request that my PayPal account be closed. PV eventually issued the refund, but subsequently cancelled my other pending orders and closed my customer account. I understand that businesses can choose whom they do business with, but the way this situation was handled was extremely disappointing and, in my opinion, a significant customer-service red flag. I am sharing this so prospective customers can make an informed decision.