ParfumsvintageReviews of parfumsvintage.com

I put in an order, pd in full for it, a week later I get an e-mail saying they cancelled my order due to lack of stock, over a week later and 3 e-mails to them asking where my refund is, I have received no- reply. I called and stated to the person I spoke with as I stated in my e-mail. I am giving them 24hrs (july 10 2025 @11;35am) if my refund is not returned by then I will be contacting the police and pressing fraud and theft charges. I will not deal with this company again, I will do without the product.

Worst customer service I have ever received!! I ordered from them on the 13th September. They first told me to wait till Monday as that is when the order will be dispatched and I'll be provided a tracking link. Come Monday then they changed their response as I got no tracking number. They told me that in fact my order was magically delivered on Saturday even though I got no tracking information and no sign of the item! They provided a proof of delivery which has some random person's signature and definitely isn't mine! I have then just asked them to send the item properly and provide a tracking link, I'm not even asking for a refund. They are now ignoring my emails.... Terrible service for a first time customer! I'm not one to complain but I haven't received the order and the customer service department are being useless!

Paid a lot for bottles that were clearly used with lots of liquid missing. I asked Parfumsvintage to help correct this - either by sending what's missing or issuing a partial refund - instead they insisted I needed to buy more bottles and that they might then discount the shipping costs of the 2nd order. As if anyone would make a second order to correct an earlier order lol. Very rude and non-professional customer service. Thankfully paid with Paypal so was able to get a refund as they sided with me straight away. Avoid like the plague.

Their products are cheaply made, well overpriced, spend a little extra and get genuine products. If you have any issues with anything you purchased then you have a big problem because when you email nonexistent customer services several times, you will eventually get someone who recently escaped from Amazon jungle or from a mountain who has never seen human before, doesn’t have a clue about customer satisfaction. With one word a real Eskimo. Seriously this is how it is.

Any inquiries general or otherwise are ignored, I understand that if they are busy, but complete radio silence after a parcel didn't arrive and subsequently did 3 weeks later but damaged, is just not on. Accusations of you trying to deceive them fly eventually (this is the only contact I received back). So thats it, I'm out of pocket, I have a late and smashed bottle of perfume and a very bad feeling after being treated so badly. Avoid.