tara
I still haven't received the item I…
I still haven't received the item I ordered. Its been almost a month! I've talked to one representative and haven't heard anything back and can not reach anyone. I will be filing a complaint. I will never shop her again
Response from ParentgivingAug 28, 2018
Thank you for your recent order. I'm sorry the experience was far from what we had intended and you had anticipated. The item ordered is a drop ship/special order item and unfortunately does take longer to ship and receive than the in stock items. It appears the item was delivered August 22 and I do see that one of our Customer Care agents assisted you. It's very unusual that you were not able to reach us. We staff our phones 9 AM ET - 8 PM ET Mon - Thurs and until 5 PM ET on Fri. I'm sorry we lost you so soon. I was hoping we'd have a second chance to make a better first impression. Thank you.