JACQUELINE
Lack of communication
I haven't had the chance to try the ordered products on my mother as yet, but hopeful after use I might change my mind regarding your ratings. There is a notification written on your web page that specify delivers would be in 3 working days, well for me it has been 6 working days. I had to call customer service to enquire about my shipment to be told it's on back order. I was not informed of this when I made the purchase or even "3 working days after my purchase, in fact you had the item listed as "in stock". Hoping the products are not as disappointing as your communication skills.
Response from ParentgivingJun 14, 2019
Thank you for submitting a Trustpilot review, although I’m sorry you were disappointed with our service. Our usual delivery time is one to three business days. Please accept our apologies for the delayed shipping information and delivery. We hope you will give us another chance to redeem ourselves. I have added Parentgiving reward points to use on a future order and also a courtesy coupon code to use which will give you 5% off and free shipping on your next order. Please let us know how the products are working for your mother You have chosen 2 products that we would highly recommend. If for some reason the products are not working well for your mom, please contact us and we would be happy to suggest some other products to try and send you complementary samples. Please contact our Customer Care department at 888-746-2107 if we can be of any further assistance Again I am very sorry about your first experience ordering from us and hope you will consider us again in the future.