ParchmentReviews of parchment.com

They sent my transcripts to the wrong school and would not address the error, check their system or offer any accommodation. They charged me full price to resend my transcripts to the correct College. They do not have actual human customer service available when accessing their product. Their system appears to be completely automated with little actual human interaction.  Because there is no human interaction possible their customers are unable to make corrections even if they are identified immediately.  Their first response took days and was a blanket automated response that addressed multiple possible issues, none of which was what I was experiencing. It was not until I was forced to respond to their automated response did I get a response from a human which was effectively tough luck. Their human interaction turn around time takes far too long to effectively manage the problem. In their response they do not reference checking for a possible software error on your part or to even pretend to check your system for an error. INTERESTINGLY OTHER REVIEWS SEEM TO REFLECT SIMILAR INTERACTIONS. They did not offer any type of reasonable accommodation for the error. First and foremost, some type of check of the system is functioning correctly should be conducted and referenced. Also, a check to see if the system is accidentally linking and cross referencing schools in the same city with similar addresses.   A reasonable response or accommodation would have been any one of the following: A full refund if the system was checked and it was a software error. A full credit if applied to a new order or equal or greater value. A partial credit of the value left after you covered your costs to deliver the transcripts if it was an error on my part and not a system error. They offered nothing to include checking to see if there is a software issue within their system. Based on their lack of human support and not being valued as a customer I will be unlikely to use their system again I advise possible customers to consider using a different avenue to access your transcripts as this one is not user friendly or appreciative of my business.

SCAM COMPANY IT DOES NOT TAKE TEN DOLLARS TO SEND A PDF. Evil level of greed when stealing money from college kids.

One of the worst websites for anything school related. Delays after delays even with 20 factor authentication. How hard is it to do a simple task? Things are on a deadline and they have terrible support I hope in 2 years this website is gone and you guys go bankrupt. Absolute terrible customer service and just absolutely disrespectful when it comes to your time. This will probably be my first and last 1 star review. I’ve never been so angry and upset with a website.

They have terrible customer service, overcharge students(who can't afford it), and then refuse to refund anything even when something goes wrong. Actually the worst.

I was put on hold for 40 minutes when the agent got on the phone she said she could not hear me. I was calling because they don't have pricing for transcripts on their website. It says the schools set the price. My school set a price and Parchment set a higher price. The receipt shows it as the only price and its for an electronic transcript.

Shop elsewhere

Parchment is extremely greedy I have reached out to them multiple times after THEY messed up MY transcripts being sent to a college. It's been a week, and they've never responded to me. They are probably refusing to resend it unless I pay them more. This is costing me time and money.

To charge $27.50 for a transcript is insane for a school that is closed. That is a ripoff. Most transcripts are $15 at the most. I'm not sure why this one was so much.