ParchmentReviews of parchment.com

Website does not work on computer or mobile. Does not load on computer and refreshes for no reason on mobile, rendering it useless

why do schools use an institution that is garbage, corrupt, and has no contact info. They must my crappy too. Do what you can to avoid this company. They hire mensches, but not many, b/c no one is available.

This is mainly about their employees. They are lazy and incompetent. Verifying my education has been my last obstacle on a background check for my new job and I finally decided to contact them myself. It was obvious a simple task was too taxing on them. Just bad.

10 days of waiting of my transcripts so far, (electronic delivery to myself) they told me they can’t do anything and I must reach out to my college. I reached out to my college, they told me to reach out to Parchment for help. Basically no one can help me and my money is gone and my time is wasted :) My college says they usually process in 1 hour.

Must be a scam!!! They took my money, did not deliver a transcript & there is no way to get a refund. I opened a case via chat & was told someone would contact me. No one has contacted me. The chat bots are useless. Very frustrating!!!!

I would give them 0 stars if I could. I ordered my transcripts TWICE electronically and have not received either one. The lady told me to order again!!! I have put in a THIRD complaint to them as instead of helping me she sent me the survey for my order. Their customer service is awful.

I had the worst experience ever. They entered my date of birth incorrectly and sent me documents containing incorrect information. When I contacted them to have their mistake corrected, they told me I would have to pay again to fix it. To make matters worse, they refused to refund my money, even though the error was on their end. I am extremely disappointed with the service and the lack of accountability. If anyone is considering using this company and would like more information, feel free to contact me. I can provide emails and documentation showing exactly what happened.

Don't ever work with this company. Deceitful description of services provided and zero support from company. I wasted $30 on this company. They took my money and ran away. Never heard from them and couldn't contact them. Just replied with chat bot that got me nowhere. Schools need to stop using this company.