ParchmentReviews of parchment.com

I filled out the form to order a transcript from this company. When I submitted the form, I received an error message. I went back and filled it out again and submitted successfully. Well, they charged me twice and sent me two pdfs of the same document. When I tried to submit a work ticket, the Captcha kept freezing—I finally moved to desktop computer and submitted ticket for what I thought was a simple and obvious refund request for duplicate. They refused to refund me, saying I should have contacted them to confirm that first order did not go through which is ludicrous as I had no reason to think it had. Their ‘fix’ was to offer me credit on another document from same school only…in other words yet another copy of the document I already have a duplicate of. Absolutely disgraceful to keep profits received dishonestly due to their glitchy website. They have a captive audience as this was the only way I could order a transcript from my school, so you have to wonder if these glitches are really unintentional since they seem to have no intention of rectifying them. Seems like they might assume that people won’t bother disputing it as it’s only $2.25, but it is the principle not the dollar amount.

On Nov. 08 2023 I put in an order to get my transcript mailed from my current college over to a university to be considered for admission. I noticed after receiving the confirmation email that the ATTN line was not included. Think it was my mistake I went to go start a new order but coming to the payment window I noted that once again the ATTN line was not included. So I contacted Customer Support. After a few emails, the agent let me know that they could not help me further at the moment and to contact the school to see if they got it. This is because they too could not confirm that the ATTN line was included ( P.S. They didn't even initially know what an ATTN line was) They told me to contact customer support again if they did not receive it. After contacting the school they informed me that they had been having issues with Parchment, and for me to get my official transcripts and send them a copy via email. After reading this email I got in contact with Customer support again. Which is probably the worst thing I could have done. The agent did not thoroughly read my emails or screenshots provided to them. The screenshots provided included the University address/ how it was supposed to be addressed. Along with the email sent to me by the University informing me of the problems they are having with Parchment.And a final screenshot to confirm and show that there is a glitch in the parchments system not including the ATTN line. On my first email received by this agent, you could tell they did in fact not read my email or look at my order details. They provided me with the wrong address of the uni ( this is not even the address provided in the confirmation email.) (these Screenshot were saved with time stamps) Even with all this information the agent failed to comprehend that this is a parchment issue and not my issue. She talked around in circles and I could not come to a resolution. This is delaying my admissions and is unacceptable. Can provide these Screenshots if needed.

I put a document on hold so that at the end of the year they would send me my 11th-grade cumulative GPA and all the other grades, but no they sent me it at the end of the first half semester which is not the end of 11th grade. I paid my own money for them to send me a document that I didn't want at that moment, which I specifically mentioned when I was ordering it.

Using the school search feature routed my transcripts to the wrong department and Parchment refuses to fix the issue

POS 'service' that takes your money then cancels your orders. Every single time I try to get a transcript , I pay a fee, wait like an idiot thinking the transcript is on its way, then find its been cancelled BY THEM for god knows what reason . This is costing me a job since my school made the bad, bad decision to work with these geniuses