ParchmentReviews of parchment.com

Zero Stars. Fraudulent business practices. I placed an order for a copy of my diploma. NO WHERE in the ordering process was it stated that I only had 30 days to download this file, the only available order option. Just because the company lists this in the FAQS menu (that you physically have to go through and use a drop down menu) does not cover them from notifying you about their "return/refund" policy when buying a good from them. They must clearly show this and they DO NOT. Also, their email in which the download is provided clearly states the requestor of the email will receive a notification once you access the Diploma, so they can see if the consumer downloaded it or not. The email I received when I contacted them stated there was nothing they could do. Businesses that provide goods must have return/refund/replacement policies, even if they don't offer them. They must CLEARLY state what their policy is, which this company does not. Parchment not offering to send another download or a refund is illegal. I guess consumers have to pursue a chargeback.

CEO is just a cyber bully and a child. People like them should NOT be able to run a company. They are the worst types of people.

I'd give no stars if possible. The owner is a bully and verbally abusive. Stay away!

Their automated system is extremely flawed and customer service is no help. Paying for limited time access to automatically generated documents is a racket. Paying for documents should guarantee access to the user whenever they need it. There also needs to be a system for checks and balances so that not just anyone can have access to someone's transcript information. A simple typo in my contact info that I wasn't able to have corrected, confirmed that I could in fact request a copy of my transcript with an entirely different last name. I will be submitting negative reviews elsewhere and reporting this organization's careless handling of confidential documentation to the BBB.

Terrible service. A bad business all round

If I could give them 0 stars I would. I can't believe companies like this exist. They literally steal your money and do not deliver the services as promised.

Awful! I can’t believe we are forced to use this service to order transcripts. I ordered 4 of them and 2 came and 2 did not. When I notified them that the transcripts were never received I was told I had to pay again to place another order. They literally are no help and admit that they take your money and do not send you anything and it’s up to you, as the customer, to make sure that they do their job. I really wish the colleges would either allow for direct ordering of transcripts or get another company.

If they weren't the only place that I could order transcripts, I would never use this website ever again. I had an order cancelled and received a credit on my account. I ended up making a new order for less money than the original order and the credit was applied, then I tried to use the credit again and it wasn't showing up as an option to use. I submitted a message to the Member Support only to be informed that "The credit that was given to you is good for 1 order and it will not be per amount of the order that you will place." This was never informed to me when the credit was granted, which if that is the policy then it is not unreasonable to expect that you inform this in writing to your customers. If you can avoid using their services, I would highly recommend that you do.