ParchmentReviews of parchment.com

I will report this company to the BBB. It scammed me out of $27 and the "live agent" is actually a bot. There is no customer service line. A person gets transferred from Bot to Bot. I would not even recommend a DOG to use this company. It is 100%$ a true crime that this company exists.

So they really just stole $18 from me. I went to place an order for a copy of my diploma. Once the order was placed, nothing happened. I was given no order number or email confirmation. I did get the notification that the $18 was taken out of my account. I am on hold with the 888-906-4031 number as I type this. I have been on hold for over an hour and have yet to talk to a person. This company needs to be shut down. There is absolutely no reason or excuse for this level of customer disrespect

This company is a JOKE!!!! Why on earth do transcript orders EXPIRE?!?! 8$ to get them sent and they expire?! For what?!? I got THREE DAYS to download my transcripts.. I dont even get notified when it’s sent.. its all about money!!!!! This company should be ashamed. And my school should be ashamed for utilizing it!!!

Paid for your degree. $8 for a middleman to access the diploma YOU EARNED. Sending it to someone new? $8. Get a real job.

i created an account just to write this review, what an evil and parasitic company, it should not cost money to send official transcripts i hate you with all of my heart

Site simply doesn’t work. “Failed to save enrollment information” over and over again. No customer service. Lousy company.

The most irresponsible company I've ever worked with! They were supposed to deliver my transcripts last week! They keep saying that they will send new transcripts to my recipient, and they haven't done it after almost a week. Honestly, if you have options other than Parchment, go with them.

I have not been able to access my transcript despite trying with three email addresses, two devices, and 10(!) email exchanges with customer service. It appears to be the only way I can get my transcript, and though I’ve asked for a supervisor 5(!) times, the customer service agent just keeps asking me the same questions over and over again. I honestly feel like I’m being punked. A business that did not have a monopoly power over the service it’s providing would never provide such insanely bad customer service. I just had to write in to note it’s the worst customer service of my life. Hands down. If you are a school considering where to put your business: this is not it. If you are a customer, well too bad for you because they have your transcript and they might not be able to figure out how to give it to you.