budman
I ordered two products advertised as…
I ordered two products advertised as "credit card" sized, and when I received them, they both were actually as thick as 3-4 credit cards. Same height and width, but the depth was 300% - 400% greater than advertised, to the point where my wallet looked like a book stuck in my back pocket. Asked for refund, and I had to email back and forth at least 6-7 times, and was required to wait until I returned the product for the company's inspection in order to get a "refund". But it wasn't a refund. The taxes and shipping, which constituted about 20% of the price, were not refunded and, when I asked about it, I was informed that this is their "policy". So the product sucked, the customer service return mechanism took more time than returning a thousand dollar crockpot, and the refund was for 80%. If you want a shitty product and return it in perfect condition without getting your money back, have at it. Then this is your company.



