PantoneReviews of pantone.com

The worst website I have been to in a long time, overly engineer to cause as much frustration for the customer as possible. Forgot my password and had no alternative way to purchase their product. Then when I called customer service they couldn't find me in their convoluted system and transferred me to a Sale Rep than I was promptly disconnected. I LOATHE this site.

Terrible experience ordering from Pantone... Ordered a Neon & Pastels Pantone book direct from their website, which then was promptly lost by UPS. Customer service was impossible to reach by phone and when I contacted them via email I was told it was my responsibility to contact the couriers - this is entirely wrong, it's always the sellers responsibility until it has reached the buyer. Customer service was then extremely slow and had to be chased at every step of the way to get any progress on the lost parcel. Finally refunded me after a month from the order, after dragging their heels pretty effectively. Would not recommend dealing with this company directly - if you can buy from somewhere which stocks Pantone books, I implore you to do so!

Pantone Connect promotes itself as a free introduction to Pantone for Photoshop and Illustrator. it is not - a subscription is required to choose and use a colour. Unfortunately, it does not work. Support useless. DO NOT USE.

Zero stars should be an option Now they are charging for this? HOW!!!! The colours are still not even accurate on screen compared to the chip books! All the apps, add-one etc are so, so, so PAINFUL to use. This is the kind of app/experience that makes me want to slam my head through a plate glass window. A better update would have been if someone from Pantone came to your house after installing the plug-in and shot you in the effing head. Hit me up if anyone is up for a class action against Pantone.

Very similar story to many people. I signed up for a free trial, deleted my account but they still charged me for the yearly 89.99. I only found this out a year later when I was changed again. Come to find out they had created 2 accounts for me and I was being charged double. This happened because there was an error and I had to re-create an account. I reached out to them several times and never got a response.

BEWARE!! Absolutely the worst, I signed up for a free trial, then realized this is not the software for me. I immediately deleted my account the same day. Apparently, even though my account was deleted, they still had it as "Active" since I didn't cancel my subscription. In what world can you have a deleted/deactivated account, but an active subscription? Well, they charged me $89.99 twice and would only refund 1 of them. What a scammy and sleazy company. When reaching out to them, I was only able to get someone on the phone 1 out of 5 calls, I then got connected to an agent via the chat function on their website (which is the only way to contact them about unauthorized charges), she was argumentative and rude and flat out told me they would not refund the total order. I requested to be put in contact with the supervisor, she took my information and stated the supervisor would get with me when she gets back in the office. Hoping for a satisfactory resolution. Be careful!

I signed up for a yearly Pantone Connect subscription on Aug. 3, 2023 and was not able to access my account so thinking my account did not go through, I signed up again on Aug. 11, 2023. After all of this time, I am still not able to access my account as of Feb. 14, 2024! I contacted their customer service via their only outlet (chat) and still no resolution or movement of my issue. This is a TERRIBLE way to do business! I DO NOT recommend their services.

"Pantone is fully committed to its products" - Not at all ... I bought the Pantone Capsure measuring device. The device does not work as described on their beautiful website. I wanted to send the device back because I was just testing it and it doesn‘t show the right Pantone maches. I got the followikf answer from the customer support: "As I have opened the original packaging, I cannot return the device". If I could give 0 stars, I would give 0 stars. Very poor customer service! Never buy anything else from there and i will share my experience with all my screenprinting community in Germany,