Chris C.
Reply to copy/paste reply.
I might have guessed I would receive a standard digital reply..., What do you actually mean by the word 'seamless'? Is it just another meaningless word to aid a flowing sentence. It could have several meanings, right down to underwear. In addition, why 'dedicated' customer service manager..., hilarious..., as opposed to not dedicated? Gosh, how important it is to feed one's ego..., you must all be so very 'cool' and standardly educated there at Panopto. Let me give you an example of the height of utter stupidity..., troubleshoot and teach via the medium where the very problem exists.
Response from PanoptoNov 24, 2024
Hello Chris Cooke, Thank you for sharing your concerns. We want to reassure you that all reviews are personally written and based on factual experiences. In this case, it’s the Head of Digital Marketing addressing your second review. When we say "seamless," we mean that we consistently strive to ensure our services provide value without causing any disruptions to our users. However, with complex technology products, occasional issues can arise. In such cases, our dedicated customer service team works diligently to resolve problems and remove any roadblocks as quickly as possible. This commitment also extends to every Panopto account and customer success manager. "Dedicated" means that each organization partnering with Panopto is assigned a specific service professional who provides tailored advice, training, and guidance to ensure your success. We encourage you to share details about your organization so that we can escalate your concerns directly to your dedicated customer success representative. This personalized approach will allow us to address your issues more effectively. Additionally, we want to remind you that leaving repeated 1-star reviews for the same experience is against Trustpilot’s guidelines and may delay our ability to assist you.