Bree
I have tried to contact them to return…
I have tried to contact them to return something and no one has responded. Why don't they have a normal automated return process? *Update: They contacted me back, refunded me (minus $10 fee) and told me to keep the bags. Still a bit of a hassle, but glad it got handled.
Response from PandergearJul 21, 2026
Hi Bree, We’re sorry for the delay in responding and for the inconvenience you experienced with the return process. We appreciate you updating your review and are glad that the refund has now been completed. Like most retailers, we have a return and refund policy that applies to all orders. We encourage customers to review this policy carefully before making a purchase so they are familiar with the applicable terms, conditions, and any related fees. We also appreciate your feedback about making the return process clearer and more convenient, and we’ll use it to improve our customer service experience. Thank you for your patience and understanding. Best regards, Pandergear Customer Support Team