SR
Completely disappointed - they rescheduled twice and cleaning was horrible
I'm writing in response to the detailing service on 7/25/25 for my Ford Expedition. Originally, it was scheduled for 7/24. I took the day off of work only to find out that Panda Hub needed to reschedule. Disappointed, I agreed to change the date to 7/25. The appointment was for 2:00 pm. At 2:50 pm, I was still waiting for the detailer, so I called. When I called, I was told that they had to reschedule and asked if 7/26 would work. I told them that I had already taken 2 days off work and that I would not be available on 7/26. In trying to compromise, they offered 6:00/7:00 pm on 7/25. I said that I had paid for a service that normally takes 4 hours and that they would finish after dark and it would be approximately 10:00/11:00 pm at night. After a lengthy conversation, they found a detailer to come service the vehicle. They offered me a discount and I thought all would be well. The detailers arrived at 5:30 pm. After 1.5 hours, they were finished. I was extremely disappointed in the service. The wheels still had brake dust which could easily be scratched off by my nail. The corners of the console were still dirty. There was residue from tape that they didn't remove. After they left, I got nail polish remover and removed it myself. I selected Panda Hub due to the ratings it had received. I have no idea how the ratings are so high, as I was completely disappointed.