Panda ExpressReviews of pandaexpress.com

Eating at a place like that my standards are generally low, but the Culver Center location in Los Angeles lowered that bar even more. Louzy service, louzy food and trying to rip me off on top of it by charging me for an item I ordered by they ran out of and the server didn't bother telling me. When I asked her why I paid for an order I didn't get she snapped "We don't have any!" Unreal. Can not figure out why this place is so popular.

Do not go to panda express on e nine mile rd Pensacola. They do not speak food look very old. No one spoke we walked out would not have feed my dog there.

What went wrong is my food was delivered to the wrong address? And I couldn't get ahold of the delivery. Driver, he wasn't picking up this phone or answering the text messages. I called panda, spoke to the manager and he said there was nothing he could do so I was out $32. And out the food he told me to call DoorDash.Because even though the app was panda's DoorDash ran it.The number he gave me was busy all night long!!!!!!! I won't ever go back.There's too many fast foods and I won't recommend it to anybody.They were rude inconsistent. And I'm on a fixed income and 68 years old.I don't need to be treated this way!!!!!!¡!

Had to wait more than half an hour keep changing the time do not offer me to change the item into a half hour later very disappointed

How can they ruin steamed rice? It was undercooked and the rice itself tasted like straight starch. This was the worst rice I have ever tried. The side of broccoli ordered turned into 2 pieces of broccoli that were steamed just enough to change the color but the broccoli itself was still hard and then the remaining portion was all cabbage and leaves from some plant...maybe the broccoli. The chicken and mushroom dish tasted awful... I love oriental food and this is so disappointing... It is really a disgrace to the culture of food because most Asian food has explosions of flavor.

Panda express has really messed up the customer service system. Today is 4/6/25 I saw a woman ask for a sample of a new promotional item, the employee expressed it was no longer protocol to allow any samples but they could add a piece to her order for if she wanted it next time. The woman was just as surprised as I was. "What happens if I do not like what I ordered and bring it back?" the woman asked and the employee expressed she "could not tell you what I would do". Either the employee is not aware of what to do in the event of a return which is pretty much an easy answer if you are not the manager, ("I would get the manager, they handle returns") OR the company Panda Express itself does not allow their staff to tell people what to do in the event of a return. Either way this is a company problem because the woman flipped out. "I am asking you what you would do if I bought this item i am not allowed to taste and then brought it back because i did not like it?" The employee acknowledged the womans frustration by nodding but could still only respond with "I couldn't tell you what I would do". The customer asked if there was a manager on staff who could ensure her dissatisfaction was reported and she was told the manager was on a break, the customer turned and asked an employee sitting within the store at a table near me "excuse me can you ensure that corporate or your boss is aware that the customers are unhappy?!" the customer was stern and loud but not being rude or overbearing. the sitting staff just nodded with no words and then the working staff said to the customer "please don't talk to the staff while they are resting". The customer was loud about her issues with ordering and still bought food (not the new item), and continued to ask about a tip jar to ensure the staff knew she was not mad at the staff but this new company procedure and was told they do not allow tip jars either. WHAT IS THE DEAL PANDA EXPRESS??? Why would you put your employees in a position where the customer is going to CONSTANTLY be unhappy and then not allow for tips when there is one who finally is? Why would you create new menu items and have them readymade without offering samples? This woman today was really frustrated with this procedure but i could tell she was trying to be nice to the staff while expressing it. I am sure that this procedure is frustrating for the staff as well.

Supposed to be ready at 7:55, but its 8:15 and nothing! Not doing this again. Good by panda!

If I wanted only noodles I’d make Ramen at home.