Panda ExpressReviews of pandaexpress.com

I got to Panda Express at 10:10 am on 03/30/2026 Monday and was going through the drive through a d they said they can help me inside because they are working on so no big deal so I go inside and they had nothing ready and it would be 15 to to 20 min wait so could they not have said that? I will not be back ever

I used to be a loyal customer but every time I go to Panda Express lately, I've been disappointed. In my opinion, the food quality has taken a big nosedive -- the chicken often tastes like it’s been sitting under a heat lamp for hours and the portions have definitely "shrunk" while the prices keep climbing. It’s frustrating paying full price for a bowl that’s half-full of soggy noodles. To me, the "orange" in the Orange Chicken is starting to taste more like straight sugar and less like actual food. The service side of things isn't much better, based on what I’ve experienced and read. It feels like the staff is constantly overwhelmed. Good luck when it comes to getting your order right. I noticed a lot of people complaining about long waits and cold food, and in my experience, that’s becoming the norm rather than the exception. It bites because it feels like you’re paying more for way less. Not going back there any more.

The cheese rangoes tastes like cardboard and we didn't get our fortune cookies rip off

Panda Express at Easton Mall Columbus Ohio Long line Burnt egg rolls 2 pieces of small chopped up steak

I had purchased 2 meals one of them being the grilled teriyaki chicken. The other meal was wrong too but that was fixed in the store. I did have to wait on the chicken and eventually I received the meals Togo. The young lady at the register was not friendly and needed some lessons on customer service. When I got home the supposed grilled teriyaki chicken looked not appetizing at all. I do have a photo of that the chicken looked like but I can’t where it in this site.

The last few times I have ordered from them, the food has tasted progressively worse. Especially anything that has beef in it. It is tough and rubbery.

I wanted sweet and sour shrimp. You do not have that on your menu. Whhoever heard of a Chinese Food place that does not have that on their menu? All you have to do is put shrimp in a dish and put sweet and sour sauce on it. I pointed that out to the waitress and she refused to do it. I wanted a chicken egg roll and they were out. I was exceptionally unhappy with this service. Why don't you have sweet and sour shrimp? And out of egg rolls? Unacceptable.

Good evening. Around 2:50 pm arrive to your drive through ordering chicken teriyaki with noodles the girl said wait time for the chicken is 10 minutes I said I wait. We pick up the order drove to my daughter's place. To find out the chicken was uncooked I call gave my son-in-law names Dominic Pantuso to pick up new order as the person in the phone told us. I have arrive to the location to get the order again to find out that the second order the chicken still is uncooked. I have attached picture. Now you Panda Express is serving uncooked chicken to the public.This happened on January 28,2026