Panda ExpressReviews of pandaexpress.com

The celery pieces are hard and uneatable. Just cook longer. It's a filler and that's okay,but it's useless when not cooked properly!

To long wait times. After waiting 15 minutes in line. They did not have what we wanted, partial order, took another 20 minutes to get rest of meal ordered. I let my wife order her meal, but I refuse to eat here again. Did not order anything.

Poor, do not quite understand if I'm willing to pay a panda bowl in a box. This is the only fast food restaurant that's gives me a hard time when it comes to separation of items. Yes I understand the portions will be the same as a panda bowl but when I have. Child with special needs it is challenging to get him to eat. Panda it's not for the customers but to their own benefit. When I asked the associate why the change ??? Or why was this not possible??? He seem more worried about the restaurant policies because they might think he is stealing, is sad the way this associate feels. Then yet panda is making money BECAUSE OF CUSTOMERS and again I understand policies but this is ridiculous. Other places seem to be happy to do so when asking please and letting them know why due to a child that has special needs. Such a disappointment when they don't really carry their own values.

The Panda app for some reason would not allow us to give details regarding the order – when it normally does. And the store did not pick up the phone after several calls so we could explain. We couldn't even cancel the order since the store would not pick up the phone. So we called corporate, request #2901223 . They also could not get in touch with the store. So corporate offered to give us a coupon code for a bowl. We didn't ask, they offered, which was kind since our order was going to be messed up. When the code didn't work, we called back and spent appox. another 30 minutes with the rep who tried to issue another code but it also did not work. So the rep asked management and was told to email us a bar code which we would have to bring into the store. When I got to the store, I wasn't confident that it would work due to the other codes failing so I asked the cashier to first scan it to see if it was good. She told me if it worked it would remove the item so she asked me to order the bowl first. When the bowl was plated, the code didn't work! I wasted time and gas going to the store for nothing. This is unacceptable and makes Panda lose credibility. Why did you change the app and make it less user friendly? My order was messed up and there was nothing done to make it right. I don't think I will visit Panda again.

Chicken was very faftty and gewy. Gross!

Rudest little uppity females ever refused to remake COLD FOOD because their system kicked out delivery order over to a pick up instead, I was never asked and I am livid that when we got their FOOD WAS EXTREMELY COLD! Not only this but the egg roll and wontons were soggy and gross! Will not be willing to ever go to the 45th street fargo location in North Dakota service was terrible the staff were extremely rude and did not include extra sauces that were requested no chop sticks no napkins and 2 fortune cookies a whopping 2! I interviewed for a GM position here at this restaurant and if in future they happen to offer me this position there would be a lot of housekeeping going on because North Dakota if a right to fire state and frankly this whole crew should be let go the audacity of them is off the charts!

I said it was my 67th birthday to the waiter who was the only good worker at this place and went to tell the chef what i ordered. When the guy came with my food he gave me noodles with 67 candles and the guy screamed 67 in my ear and ruptured my eardrums!!! Writing this from the ER.

Panda Express has a receipt scheme going. They will not provide a refund for an improperly prepared meal unless you have a receipt. Sounds, fair? Of course. Until you realize they're not handing out receipts when you pay. They're giving you grill slips with the order the kitchen should make, wrapped around your credit card. In this case I later learned they'd given me a grill slip to someone else's order. Sounds like a "slip" up, right? It isn't. This is deliberately being done, hence their "free food for no receipt policy." Please make sure that you check your receipt and food before driving off. We ordered two entrees and got home only to discover that one of them had two large pieces of hair in the rice. We called the restaurant to alert them that we would be brining the food back the next day for a full refund only to discover we didn't have actual receipts. What we thought was a receipt was a grill slip. To add insult to injury the woman on the phone KNEW that we didn't receive a receipt, but rather, a grill slip. She read off the exact items on the grill slip which was not the grill slip for our order. She never asked me what food I got. She immediately started reading off the orders on my grill slip which leads me to believe she 1. was the one who gave me the grill slip (I believe she was because she had a very distinctive voice and I recognized it from the restaurant visit) and/or 2. She perhaps did this intentionally. Which makes me wonder if she gave me dirty food on purpose. I only wonder if that is the case because she was very testy because we took a minute to look at the menu. They had us and one other car in front of us so I'm not sure what her rush was. When I called about the food she first told me she'd refund the money. Then placed me on hold and told me I needed to contact their corporate office because we only had a grill slip which they gave us. They have posted signs that you will get a free meal if they don't give you a receipt. Who wants a free meal from a place with hair in the food? Not I. We're always in such a rush to get home or get to the next place. Consumer protection laws and these horrible fast food restaurants, like Panda Express, are not on the consumer's side. All they care about is getting your cash. Once they have it, you're on your own. Slow down long enough to check your receipt and more importantly take a good look at your food before leaving any of these restaurants. We filed a chargeback on the food with the bank and received a refund but should not have had to do that. Dirty dives like Panda Express who play receipt games are counting on you not checking. Please slow down and check your receipt and most importantly, your food. Above all, find a better establishment than Panda Express to pick up dinner or better yet cook at home if you can.