Panda ExpressReviews of pandaexpress.com

Last night my wife stopped at the store at 11929 Atlantic Blvd in Jacksonville, and when she got home, I opened my order and had only fried rice. The Beef and Broccoli was missing!

Manitowoc, WI location. I went to pick up my order that I placed online, and the male employee operating the cash register was shockingly rude! I reached for some chopsticks that were on the counter and he screamed at me!! If I wasn’t supposed to grab chopsticks, why are they on the counter where I can reach them, and why is there no sign stating not to. Screaming at a customer is beyond expected, and caught me completely off guard by how extremely unprofessional it was. I checked my bag, and saw that the plum sauce and soy sauce that I selected online and also added to the special directions, were not in my bag. I asked the same man if he could please get me soy sauce and plum sauce. He acted like I just ruined his day by asking him a question, and then stomped to the back room. He returned with 3 packets of plum sauce. (I’m ordering for multiple people). I said, did you grab any soy sauce? He said Sorry I forgot... so I asked him to get me soy sauce and to please bring more plum sauce as 3 would not be enough. Angrily he goes back and comes back with 1 more plum sauce packet and 3 soy sauce packets...... Then before I can say anything else he sarcastically said have a good night and immediately walked away. So I said back sharply, ‘You know, you could be a little happier!’ And then I left the store. I was in such a sad and frustrated mood because of this experience and told my boyfriend I would write this review when I got home. When I did get home, my order was wrong, and they didn’t give me the egg rolls I ordered! No person should have to experience this and be made to feel this way just because they wanted dinner. To make matters worse: They did not give me my receipt so I could place feedback on the website. They gave me the “Grill Ticket” with my order on it. I have the order number, time, my name, pick up date and time, but I do not have a store number or the code required to complete the feedback on the Panda Express website as suggested on the back of the grill ticket. I feel like they’re almost intentionally trying to prevent feedback from this type of experience! If you look at the other reviews, I’m clearly not the only person who is experiencing this at the Manitowoc store, and I really hope this gets resolved!

food is so disgusting im so disappointed

I ordered at your Heartland location, a bowl of fried rice with mushroom chicken, and I got a bowl of old and hard fried rice with a mushroom chicken with one little mushroom and a lot of zucchini ( would have better to call it zucchini chicken) 😤

I use to love Panda but little by little it started to disappoint me. Today was the last I gave it and not going back again anytime soon... I don’t like going to places like this right when they open but my asked for this today and let me tell you my plate was a disaster not fresh food at all and you can tell by the veggies and they game me what it looked like left overs from yesterday. 😒

I don’t feel I will ever order from Panda Express again. I ordered the beef and broccoli with noodles and received 6 small pieces of beef 8 pieces of broccoli and 75% of the to go container was stuffed with noodles. That is some expensive noodles in my mind.

I think now that people are ordering more food online for delivery the restaurants think that they can put whatever they want to in the cartons for customers ordering the food. This will be my last time I ever order from Panda Express or even eat at Panda Express again. The chow mein was as though they scraped the last bit of what they put in my carton in from the bottom of an old container it was just hard as a rock bits and pieces of chow mein, the rice was as though it had been sitting for days and I don't know what their honey chicken and sweet and sour chicken is but it is NOT CHICKEN as i remember... Panda Express that's it for me...

This will be my last time there. Orange chicken was all hard breading teriyaki chk was old and odd tasting. Honey chk was soggy and again all breading. Egg rolls over cooked and must have been setting for a long time. I'll stop there