Panda DrumReviews of pandadrum.com

Response from Panda DrumJul 2, 2025

Hi, Thank you for sharing your experience, we’re truly sorry to hear about the ongoing difficulties with your return and refund. We completely understand how frustrating this must be and appreciate your patience so far. To help us resolve this matter as swiftly as possible, can you please share your order number or the email address associated with your order? Once get these details, we'll make sure this gets the attention it needs right away! Warm regards, Panda Drum Team

Response from Panda DrumDec 24, 2024

Hi Dona, Thank you so much for your kind words! We're delighted to hear that Sara was able to assist you promptly and ensure you received the support you needed. Providing attentive customer service and clear communication is something we deeply value, and it’s wonderful to know your experience reflected that. If there is anything we can do better, we will be happy to hear your thoughts! Warm regards, The Panda Drum Team

Response from Panda DrumDec 23, 2024

Hi Kathy, We're glad to hear that you appreciated our follow-up and timely responses. Providing attentive support and addressing concerns promptly is something we truly value. If there is you would improve, please let us know! We remain at your disposal. Warm regards, The Panda Drum Team

Response from Panda DrumDec 12, 2024

Chère Sylvie, Merci beaucoup pour votre commentaire chaleureux ! Nous sommes ravis que vous soyez satisfaite de la qualité du Panda Drum Pro et que le son ait répondu à vos attentes. C'est toujours un plaisir de savoir que nos produits apportent autant de satisfaction. Nous vous remercions également pour votre compréhension concernant le délai de livraison. En effet, en raison de la période de fêtes, les délais peuvent être légèrement plus longs, mais nous nous efforçons toujours d’assurer une livraison dans les meilleurs délais. Nous vous remercions pour votre recommandation et espérons que vous continuerez à profiter pleinement de votre Panda Drum ! Si vous avez la moindre question ou besoin d’assistance, n’hésitez pas à nous contacter. Cordialement, L’équipe Panda Drum

Response from Panda DrumDec 4, 2024

Dear Betty, We’re truly sorry to hear about the issues you’ve encountered with your order. Receiving a damaged package and only part of your shipment must be incredibly frustrating, especially when these are gifts for your loved ones. We wanted to let you know that we’ve been trying to reach out to you via phone and email to assist you promptly. Please check your inbox and voicemail at your earliest convenience so we can resolve this situation as soon as possible. Regarding your order, due to its size, it was necessary to ship it in two separate packages. The remaining two Panda Drums are on their way and should arrive within the next 24 hours. We apologize for any confusion or inconvenience this may have caused. As for the condition of the package you received, we take this matter very seriously. We’re coordinating with our shipping partners to understand what happened and to ensure it doesn’t occur again. Your satisfaction is our top priority, and we’re committed to making this right. Please get in touch with us when you can, and we’ll be more than happy to assist you further. Thank you for your patience and understanding. Panda Drum Team