Panda DrumReviews of pandadrum.com

This drum is better than expected. It sounds just beautiful. It's easy to get started too. Customer support is top notch, explaining how each drum is unique, and the notes are sometimes not as pictured (numbered correctly), but the sound is spot on. I would have one of these in every room if I could!!! Best purchase of the year. Thank you Panda Drum.

The product is wonderful and the customer service is excellent

I am enjoying wandering around the notes and making fun music--none of which is going to Broadway of course!

This is what I wrote to some of my friends here in Hawaii and in Mainland USA about my new purchase of this magical Panda Drum: “Often times we would have doubts about whether a company with overwhelming advertisement could actually deliver quality products with matching customer services. My experience with Panda Drum exceeds my expectations a thousand times!”. Not only is the Panda Drum a higher grade product among its competitors, I have also learned from my recent experience dealing with the customer service at Panda Drum that it has surpassed the basic conscientiousness and professionalism. The genuine caring and thoughtfulness are above and beyond what I had expected from a company. It is rare and precious. That’s when I realized this Panda Drum company has committed to providing high caliber of customer care parallel to the top quality of its products. One thing I need to forewarn potential customers of the Panda Drum is the shipping time. I found out Panda Drum has a US warehouse, and most orders are shipped domestically. But in case the item has to be fulfilled from its international warehouse, the wait time could be as long as 10+ days for Mainland USA destinations (I live in Hawaii so it took a few extra dates). My Panda Drum Pro was being shipped from China so understandably there were lots of logistics to go through including Customs. But I assure you it is 💯% worth your wait. That’s how I felt when I received my package of this beautiful gorgeous steel tongue drum! Btw, the ending song 《Carrying You》from animation master Hayao Miyazaki’s《Castle In The Sky》is the best music to showcase this magical Panda Drum. It is so ethereal: spiritual, meditative, and out of this world! Players and listeners will feel they are in Heaven! So just think about it as your next gift to yourself or your loved ones.

Great service! You resolved an issue with the decorative band on my drum quickly and professionally. Thank you!

While I am thoroughly enjoying my Panda drum, the customer service follow up to a request was fantastic!

As a person that has experienced trauma and addiction this drum has provided an intricate part to my recovery journey and a pleasant addition to achieving tranquility and mindfulness. AND IT’S JUST PLAIN FUUUNNNN!!!!!

It all started in early May when I thought I had screwed up my ofder for a Panda Drum. Diane was quick to respond and set me at ease. Before I knew it, my drum arrived. It was more beautiful than I expected. I am really grateful to Diane for helping me. I hope I get much joy from this drum. 5 stars for the product and 10 stars for the customer service. Thank you for all you did for me.