Panda DrumReviews of pandadrum.com

While the communication between Sarah Evans and her team was fantastic, have to applaud her for also taking care of my friend's case received with a broken zipper. She just received a hard case in place. However a downside is waiting for shipment. Sarah mentioned there are 3 locations, U.S., Norway and China. We both lucked out with China (was not given a choice) and had to wait 16 business days to receive.

Just got the drums. Their quality is astounding- the carrying cases themselves are easily worth $50. I think this is the first Instagram ad I ever went for where the product exceeded my expectations. Quality is off the charts, and the small touches like the knitted muting caps for the mallets and the elegant stitching around the drum, to the perfect paint finish. I am over the moon with my purchase, and will tell anybody who will listen just how great these drums are!!

The kind people at Panda Drum promptly shipped a replacement when my hubby's Christmas present was lost in the mail. Then, they were right there for us when he was having trouble getting the hang of it. Fantastic product, fantastic company.

I am a certified Crystal Master and certified Crystal Master Herbalist. I had to have this for sound therapy. Very glad I did! Love the sound and how clear it is. Also very calming! Very excited to get better at playing amazing little drum

I ordered the family bundle of 3 drums and only received one drum today. The tracking email I received upon shipment stated all three drums were shipped. I emailed the company and advised them I only received one drum. They responded and I was told "your case is being transferred to a specialist who will look into the missing items and get this sorted for you as soon as possible".......... I am hoping this gets resolved right away. I have a picture of the package showing the size as well as the shipping label listing the weight of 5.665881lbs. Clearly there is no way three drums shipped in this package. I will update this review once it is resolved. I also had no idea this was shipping from China until I received my tracking email. **UPDATE** Customer service went above and beyond to make sure the issue was resolved. I am very pleased with the results. I highly recommend

I ordered the drum for my husband as a Christmas present. I was concerned it would arrive before the big day. I contacted Panda with my concern. I received immediate feedback and they stayed in contact until I received my drum. My husband is enjoying the drum even more than I imagined. Several guests have enjoyed also. Panda was professional, helpful and efficient. I would highly recommend them. Great to do business with, quality product. Smiles all around.

I wanted a simple musical instrument that I could play spontaneously, without a lot of setup, and the Panda Drum has worked well for me. It lives on a table where I can just pick up the sticks and play soothing sounds or figure out how to play songs. It's just what I was looking for!

I’m leaving a 5 star rating due to Panda’s impressive customer support. My Panda Pro arrived with a tuning defect, but after I contacted support, the resolution was efficient and quick with zero hassle and friendly communication. The replacement drum is perfect. I love the sound and so does my furry friend!