Panda DrumReviews of pandadrum.com

I bought the large Panda drum and 1) the staff is beyond wonderful to work with. Some of the nicest people and they are totally committed to making the customer experience pleasant and easy, and 2) I LOVE my Panda drum. Whenever I play it I got into the calmest state I've ever felt. It just soothes me. And the sound is also beautiful. It's almost hypnotic.

Harvey was very responsive to my questions

I love the drums I purchased. Not only are they beautiful, they sound lovely, even for a novice like me. I actually bought them for my granddaughters birthday but we all enjoy playing them. Customer service was absolutely great, when I had a slight problem with delivery, they responded quickly to my email and tracked it until it was delivered, giving me regular updates. I will buy again!

I received a drum which was damaged during shipping and Jesus at Panda went out of his way to make things right. My original negative review was based on slow shipping method and judgement of a drum which was out of tune due to shipping damage. Panda credited me for the drum, sent a replacement and Jesus has taken ownership of the case and the replacement process to assure everything would go as promised. If you order and have an unlikely negative experience, they will make it right. While there is no customer service contact phone number to call, if you fill out the email form, they are able to contact you by phone to address the issue if it cannot be resolved via email. I appreciate Jesus and the extra effort put forth to correct the problem.

Panda Drum not only provides great relaxing tones but also its customer support team are so delightful to interact with. They respond quickly and show concern for the customer. Everyone who likes to give themselves and their families time for relaxation and calm should buy themselves a Panda Drum. It doesn’t disappoint! Plus you have a legitimate company whose Customer Support team provides you excellent service! I love Panda Drum and the people in the company for providing caring customer service!

I had a problem where I ordered my drum and an additional book, but the additional book did not come. I called and got no response but when I wrote a review, then I was contacted. I received the money back for the extra book in a timely manner. I really would’ve rather had the book, but at least the matter was cleared.

My original drum had one tongue which was about a quarter of a tone flat. Customer service was amazing! When I explained what happened, I was sent a new drum and absolutely love it! The resonance and beauty of the instrument really make a difference.

I ordered the mini panda drum directly from the company. I am very pleased with the customer service. I had received an email that my order would be delivered that day and it was not. I emailed the company and received a reply immediately. Advising the email was in error, how to track the package and she would personally follow up. I received my drum in a timely manner. I received an another email wanting to be sure the package it had gotten to me. I bought the mini drum for my 3 year old non-verbal autistic grandson. He expresses great joy at making “music”. Start to finish this company came though with 5 stars.