Lawrence L.
Follow the Instructions!
If you don’t want your greenhouse to end up in a mess you need to follow the instructions. The assembly manual stresses several times the importance of attaching the structure to a firm base (which I chose not to do), including the following instruction “In order to anchor the greenhouse use the designated manufacturer anchoring kit.” Curiously, given that everything else required to assemble the structure is supplied the aforementioned anchoring kit is not supplied, neither are the fixing screws / rawlplugs for the bottom of the diagonal bracing. The warranty contains a ‘force majeure’ clause, e.g. hail, storm, tornado, hurricane, blizzard etc. so it’s worth noting that a thumbnail-sized diagram on the front page of the manual refers to wind resistance with a figure of just 56mph – suggesting to me that wind in excess of this would void the warranty via the abovementioned force majeure clause. The rationale for my giving this product only one star is not down to any beef I have with the product but rather to do with my dissatisfaction with the After Sales Service. In course of the assembly I wanted to raise some queries which I did by email to the customer service email address. My queries related to some issues I had with firmly attaching the air opening roof panels (“I really need some help from you on this.”), positioning and securing of the diagonal bracing, the (surprising) necessity to drill the missing holes in the bracing extension pieces, missing fixing slots for the top and bottom bolts to secure the door and a few other fitting/positioning issues which I mentioned in the spirit of constructive criticism for the benefit of future customers. I received no reply to my 45 line email. I sent follow up emails 2 weeks and 4 weeks later and still not even the courtesy of an acknowledgement. This was clearly unsatisfactory.