PalletForks.comReviews of palletforks.com

I ordered my pallet fork attachment on 3/11/23. As of right now, I have been pushed back three times to 4/10/23. A partial shipment came earlier than expected. Although that sounds good, I still needed to get labor to move a heavy shipment. I never received a phone call or email with update information. I called today, just to be told once again it was being delayed. How can you have a sale on equipment that you don't even have in stock? I knew when ordering that they website said it was on back order and that the date given could change, but three times. This has definitely been a strikeout. This was my first time ordering from this company and my last. They were more eager to "abort" my order rather than stick to the date promised on the second time delayed. I will give until 4/10/23 and will update my review accordingly. Sad that it's going to take over a month to receive an item that they were having a sale on that should have been on hand.

Did not stand behind their product. I was excited about the subsoiler with pipelayer. The attachment was a real disappointment. I should have read the other reviews. It won't reach anywhere near 22". It digs at about 12". I even dug a hole to 22" and started it there and it rode back up to 12". I think the pipe layer seems a little too large for the subsoiler causing it to ride up. I tried to file a warranty claim as they suggested in another review and they denied it. Not sure what I am going to do with this now. Very disappointed.

The clamp down bolt broke. I contacted Titan and sent them pictures and the ultimate response was that they didn't have a replacement part. They suggested that I look for it locally. They did offer to reimburse me but the problem is finding the piece I need.

Was super excited to receive the ballast box for my 1025R tractor. Received it quickly, but it was trashed, looked like they dropped it off a forklift and then dragged it around the parking lot. I needed the ballast box for my current job so I asked for a credit instead of a replacement, also feared the next one would like the same. I will have to bend the unit back into place correctly and repaint it. They offered me a 5% credit!!, ($20). this unit cost me $400 plus shipping, they would have paid more for the call tag and shipping me a new one. I politely denied that offer and asked for $100 credit, which is more than fair considering the condition of the unit, they have yet to respond or send my call tag, very disappointed. I have to buy a lot of attachments for my tractor and will not be using them again.

Ordered a 72 Finish Mower (Scratch and Dent) - Final Sale. Webpage said 1 yr warranty, but when it arrived after 12 days (SAIA seemed to have mysteriously lost it for several of those days), the gearbox shaft would not turn freely and made a horrible grinding sound when PTO power applied. Yes, I made sure it had oil in it. I thought this mower was new, but it had grass clippings caked to the underside of the deck from previous use. I even found the shipping label still attached where they had sent it to the previous owner, who somehow managed to get it returned and passed on to me. Customer service said its all on me and basically took no responsibility. I am disputing the charge with my credit card issuer and if that fails will open a PayPal dispute as well. Sad that they did things this way - I purchased pallet forks from them in the past and had no trouble, but after this - no more business from me!

JUNE 1 2022 Placed an order MAY 13 2022 - was supposed to be sales tax exempt - sent certificate which was approved. PalletForks stated I had to pay the sales tax and they would refund it in 2-3 days. The refund was not received - I called on MAY 31 2 weeks - and could not get an answer from the company. Was supposed to get a call back this morning - NO CALL. Bought from this company for a 5% discount but that was a MISTAKE!! Sales tax is more that the discount! Be very careful.

I ordered 'IN STOCK' item because I need these for my business. STILL no show 4 weeks and no shipment notification. Palletforks.com please send my order asap and discount! so I can revise this review.

I ordered a 6' pine straw rake at the beginning of June. Somehow I inadvertently ordered 2. I finally got a notice that one of them was damaged in transit and was being returned. I spoke to customer service and was pleasantly assisted by a sales rep who showed told me how to view the manual. He said it looked like I would need 36 tines and they came four to a set, so he would send me nine sets. I waited, and waited. Imagine my excitement when they finally arrived! When they arrived I was puzzled. So I referred to service manual and found that 4 corner tines were needed, 2 tines per corner. I now had enough corner tines for 9 rakes, but none of the middle tines. Naturally I was on the phone again. They assured me that I would have the tines in 5-7 business days. So I waited. And waited. And waited. The package finally arrived after 6 weeks. Excited at first I realized the package appeared to contain only two tines. Imagine how I felt after battling to get through and inch of plastic to get to the contents. Then imagine how I felt when I saw that there was only ONE!! At this rate it would take more than 4 years to finally get the parts. WOW!! I called the company again, and this time the sales rep assured me that all 36 were sent (my guess is the person in shipping can't count past one!!) even though I assured him that the packaging around the one tine was completely intact, without the tiniest sign of any damage. The rep assured me I would receive 35 tines in 5-7 business days (yeah, right!!). I told him he had better send another 36. It appears people in shipping don't know how to count.