Palletfly.comReviews of palletfly.com

Response from Palletfly.comAug 19, 2024

Dear Customer, Thank you for bringing this issue to our attention. We understand your concerns and would like to clarify the situation. As we have explained in our previous communications, the product you received is indeed the correct item based on the UPC provided. We have been in contact with Bic, and they confirmed that the Amazon listing you referenced contains incorrect information, which they are currently working to update. We want to assure you that we provided the correct product according to the manufacturer’s specifications and the details listed on our platform. We understand that this discrepancy between the Amazon listing and the actual product has caused confusion, and we regret any inconvenience this may have caused. While we are unable to offer a refund for this order as the product matches the description based on the UPC, we are committed to assisting you with any further concerns or questions you may have. Please feel free to reach out to us if you need any additional support. Best regards, The Palletfly Team

Response from Palletfly.comJul 10, 2024

Dear Soheil, Thank you for your feedback. We understand your concerns regarding the provision of authenticity and verification documents for the brands we sell. We would like to clarify that we are committed to sourcing our products directly from authorized suppliers and manufacturers. While we do maintain all necessary documentation to support the authenticity of our products, our policy is to provide these sensitive documents only to suspension specialists or attorneys. This ensures that all sensitive information is handled securely and appropriately. Read more here for our official policy which was shared with your prior to you leaving this feedback: https://www.palletfly.com/knowledge-base/online-reseller-guide/amazon-reseller-guide/invoices-and-documentation/full-supply-chain-invoices We advise our customers of this policy to protect both our suppliers and our customers. If Amazon or any other platform requests authenticity documentation, we recommend using a suspension specialist or an attorney to request these documents from us. We understand this may be frustrating, and we apologize for any inconvenience this policy may cause. If you have any further questions or need assistance, please do not hesitate to reach out to our customer service team. We are here to help and ensure you have a positive experience with our services.

Response from Palletfly.comMar 22, 2024

Dear Max, We appreciate your feedback regarding your experience, although we are unable to locate any records under the name provided. However, we take all feedback seriously, and we deeply regret any dissatisfaction experienced by our customers, regardless of the specifics. Delays in orders and difficulties in obtaining refunds are certainly not the standard of service we aim to provide. We apologize for any inconvenience or frustration this may have caused. While we cannot address your specific case without further information, we assure you that we are committed to resolving any issues promptly and ensuring a positive experience for all our customers. If you believe there has been a mistake or if you would like to provide additional details, please feel free to reach out to us directly. We are here to assist you and address any concerns you may have. Thank you for bringing this matter to our attention, and we apologize for any inconvenience you have experienced.

Response from Palletfly.comMar 22, 2024

Dear Uncle Yoey, We understand your frustration with the recent experience you had with Palletfly, and we sincerely apologize for any inconvenience caused. Your feedback is essential to us, and we want to address your concerns thoroughly. First and foremost, we apologize for any confusion regarding the refund process. It's important to clarify that our standard procedure does not involve refunds via Zelle, as stated in our terms and conditions. However, in this particular case, we made an exception and used a different account to make a refund via Zelle, as communicated to you. We deeply regret the inconvenience and frustration you experienced throughout this process. Please know that we take your feedback seriously, and we are committed to addressing the issues you've raised to prevent similar incidents from occurring in the future. Your satisfaction is of the utmost importance to us, and we value your business. We have taken note of your complaint with the BBB, and we are actively working to resolve the matter to your satisfaction. If you have any further questions or concerns, please don't hesitate to reach out to us directly. We are here to assist you and ensure that your experience with Palletfly is positive moving forward.

Response from Palletfly.comMay 28, 2024

Dear Yusuf Cenap, We are sorry to hear about your negative experience. However, we could not find any record of a customer with your name in our system. While it is true that pricing can change due to the nature of our sourcing process, we strive to communicate any such changes as quickly as possible. We would never keep your funds without delivering the product, providing credit, refunding you or offering an alternative solution. The claim that you lost $4500 is incorrect. We take all feedback seriously and are committed to resolving any issues our customers face. Please provide more details about your transactions, and we will be happy to investigate further and address your concerns. Thank you for your understanding and for bringing this matter to our attention. Best regards, The Palletfly Team