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Paintscratch, Inc. (paintscratch.com) has 480 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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Deborah M.
I placed an order online. The associate canceled my order without confirming with me. Associate never checked all the orders/invoices and claimed I failed to order the paint products correctly. Totally incompetent customer service. Sherwin Williams would be a better choice. Very unhappy.
Rosarius I.
I ordered a base spray paint with the exact paint code and car informations, but what Ive got is a huge DISAPPOINTMENT on the color matches! So freaking mad about this! very low quality! Not even close to its original paint color!! I Don't wanna trust this company anymore!! My car looks stupid because of your paint color matches!!! I can’t imagine how many more DIYers will be misguided by your online store! Smh!
Chris G.
Don’t suggest ordering from this place! Gave them the paint code and the paint was nowhere close to my paint. Because it was a custom color I got stuck with useless paint.
Donna
I will not order again from Paint Scratch. I was informed that my paint was delivered 9 days from purchase. I finally received 18 days later with a postmark later than my supposed delivery date. I have filled out the problem with my order form 5 times and am being asked again to fill out form to state my problem. There is not enough characters allowed to adequately state my order problem. The paint I have received is leaking into the plastic bag it was sent in. Not sure I can use without a big mess. I will now just order from my local BMW dealer as I should have done in the beginning. It should not take this much time to receive a small bottle of issuable touch up paint.
Martin B.
I own bowkersfiberglass.com and I have been repairing boats and pwc and all manner of fiberglass for over 30 years. The paint from paintscratch is not good anymore. On boats that are a year old it should always be a perfect match. Also a pint of base coat contains less than 10 ounces of the actual base coat. Its almost entirely solvent that they send you. This is not user error as I make the paint match myself, by adjusting the pigments as needed. But i should not have to adjust a urethane that has only had a year of light exposure. And i should not pay 100 for a pint of reducer with a tiny amount of base coat mixed in and receive no support.
Brian E.
I have a 2006 Harley Davison was factory paint. I ordered a touchup kit from this company it does not match whatsoever nor will they refund your money they want you to send parts of your bike in. Absolute joke.
