Paintscratch, Inc.Reviews of paintscratch.com

I had a terrible experience with Dave and PaintScratch. They sent me the wrong color of paint, and instead of taking responsibility, they blamed me for the issue and refused to provide a refund. I sent them photos of the incorrect paint as requested, but they later claimed I never did. By the time they finally responded—almost a week later—I had already disposed of the paint cans because I have children and pets at home, and it wasn’t safe to keep them sitting around. Rather than standing behind their product or working toward a fair resolution, they made excuses and shifted the blame onto me. Customer service was disappointing, and I felt like my concerns were ignored. I would not recommend this company based on my experience.

Took extremely long to receive order and the order was expensive for the amount of product I received. Disappointed in the entire process.

Placed my order and 8 days later they still haven't shipped my order. Said they were just too busy with other orders. Had to dispute order with my credit card company.

I ordered a Harley touch kit off their website using the swatch as the indicator for the proper color and although I though the name strange for the color o double checked that I had selected the correct color and placed my order. When it arrived still being a bit suspicious of the name i put down a test and it wasn’t even in the ballpark for what I selected. I was a little pissed but I thought don’t get ahead of yourself and wrote to them explaining the situation. It was clear from their response that it wasn’t their problem and it was my fault. With that kind of customer service I would avoid this business at all costs. TouchupDirect Had the right codes and had it on the way to me the same day.

The paint didn't cover the primer.

Too expensive,long delivery time

The color didn’t match my previous

I understand the paint color being off due to sun-fading, but I got sent the wrong color altogether. This paint doesn't even match the inside of my trunk, which is not sun-faded. My car looks worse with the touch-up paint than it did with scratches. Not only that, but I've used the "contact us" function on the website twice over the past week since i've received the incorrect product and have received nothing but radio silence. Do better.