PaintbynumbersReviews of paintbynumbers.co

Firstly. I ordered this on December 29th 2020, didn't receive a proper tracking number. After two months i still didn't receive the item. I emailed Alexandra and I got an automated response about the shipping is delayed due to prioritized cargo due to covid.. but that they confirmed with the wearhouse that it was shipped. I need to wait 3 more weeks. Which I did but again nothing. I went into the website again to investigate and on the main page was the 100% guarantee that if I wasn't satisfied I would get a refund no questions asked. So on my third email to them now being 3 months at the time. I informed them I hadn't recieved the item and would appreciate a full refund. Only to be told by Alexandra that the courier wouldn't issue me a refund... Which I would say that it's not the courier who needed to refund me. That it is the company itself that should. Well on April 15th I finally recieved the item. However only yesterday April 18th did I receive another email from Alexandra in response to my refund request. That they gave me the wrong tracking number. Upon looking at the tracking information did I notice they didn't even mail it until April 2nd. And only too 13 days to ship the damn order. Needless to say this company is terrible.

Do not buy from them! Ordered last May, and having written to Them serveral times, witha answer from "Alexandra". But No respons on My last three mails. Will never order from them again!

My order took 4 months to arrive. I ordered in April and they arrived in August. I emailed back and forth (their replies were slow) and I was told my order had not been shipped due to a customs error from the liquid in the paint while being shipped(?). You would think that a company who specialises in paint would have this under control. They had to reorder again for me. When my paintings had finally arrived 4 months later, the packaging was sloppy and generic. The sheets of canvas were cut in a sloppy manner and the paint brushes were not the best quality. I went onto their website again to read the reviews and post one but they only have reviews worth 4 or 5 stars and nothing else. That itself is very shady. More of a hassle than an enjoyment in my opinion.

I made an order early May 2020 for my wife's birthday and still have not received the product. Initially, the customer service rep, Alexandra, told me it would take until August to receive the product due to Covid, fine I thought, but August comes and no product. A few emails back and forth where she said they we deliver another, but and still no product, she no longer replies to my emails, no refund either. Do not order from this company.

Delivery took 3 months with no reply from customer service despite 4 follow up from me .... the product in itself is ok

Ordered in April........still not arrived, no contact or updates. They've basically stolen my money.

Ordered on June 1st. Got a confirmation order and an untrackable shipping number. Same reply to my inquiries but no response from my wish to cancel and have my money returned. The slow boat from china must have sunk with my order. I bet I never see it. Puzzle company was the same way. When they came they were damaged and the wrong puzzles. At least they sent a small refund. Will do more in depth company review. I've never been burned by ordering from the internet but since the Virus seems the scam artists are out in full force. This was advertised on instagram and I have since steered clear of the too good to be true ads on it.

I made an order in June for a birthday present. My order hasn’t been sent, I’m unable to track it by the system, and the company has not been responding to any of my Instagram messages/emails. It’s getting very frustrating and feels like I’ve been cheated of my money. Really hope it either gets sent or I get a refund. This has been a very horrible experience for me.