Painful PleasuresReviews of painfulpleasures.com

I processed two orders a week ago, to which one was canceled and reimbursed and the other still has yet to be returned based on a dispute that was filed because they never sent a product out. Their customer service agents could care less about assisting you, and in fact will speak to you with the utmost annoyance and then proceed to state that your tone is abusive when you refer to them as incompetent (they literally have no idea of what info they can provide or how to do their job). The “owner” refuses to accept accountability for their deplorable service and provide adequate training on handling customer inquiries/disputes, which will drag their reputation down. It’s very clear from the ongoing complaints regarding their customer service that this isn’t an isolated incident.

Submitted a return of unused unopened undamaged products, paid for shipping to send back and they processed a partial return rather than a full return. Not a company with any integrity. 8/5/26 Email sent and yet still no response from the company.

I placed an order on 9 June 2026. It was a COD order which that option was available during checkout after three days of still seeing it pending and supposed to be receiving my product on Monday the 15th I called and was informed that they are not sure how it happened, but they are no longer doing COD orders. I emailed and escalated a case and then spoke to another person on Friday the 12th. She said she would get back to me by the end of the day and see if there was any reasonable accommodation that could be made. I was never contacted and instead on Monday the 15th was sent a very short cold email saying they are. Sorry they no longer do COD’s and they would be happy to cancel my order for me. The problem is they let the order languish instead of just telling me when I made the order that they no longer did COD’s which it’s obvious they saw because they refused to process it, and I could’ve made alternate arrangements to make sure I received my order in a timely fashion which now puts me in a position where I might not be able to uphold a commitment I took to do a event for a party at a Harley Davidson dealership where state health department event licenses were purchased advertising was done and I gave myself a good 11 days beforehand to order that stuff to make sure I had it on time which I no longer do so now I have to pay much much more to get the stuff in a timely fashion, but I will not be doing it through painful Pleasures. I have been a customer with them in one former another for well over 15 years and while I might not be spending as much money as some of the bigger distributors, I do spend quite a bit. I do feel that because that option was still available to me that it should’ve been honored and this is a very disappointing kind of events that put me in a really bad position when there is no trust any longer there is no Business I will not be recommending them to anyone else for jewelry or anything else they might need and I will never be doing business with them again

NOTICE WHEN ORDERING: Their current rating is 4.3, but FORTY PERCENT of their reviews are one star. Beware Zero Support Waited over 2 months. According to USPS tracking, package just stopped moving. PP support does not reply to multiple emails. To refund requests. They don't do anything. Total silence. (For delivery issues, USPS requires the sender to inquire issue - but PP won't respond to me at all). It's been 70 days since my order. I will have to do a credit card chargeback. Very disappointing because previous orders have been fine.

I received poor quality defective segment rings. I reached out to support on the contact us form. They replied and due to their technical issue, when you replied to them, it bounced back. They kept insisting I send pictures of the defective rings but a simple reply to their response with the word test even bounced back. I tried w different email addresses and they kept insisting it was my problem and to try another email. I submitted 6 contact us forms with no resolution. They said without a picture they can't help me. Not sure what a picture of a segment ring that can't be opened is going to solve. 2 out of 6 rings defective. Waste of time and money. NEVER buy from them. Terrible customer service, poor quality jewelry and waste of money. You should be out of business.

Disastrous customer service, exorbitant shipping costs, I ordered 400 clips for jewelry displays, they all arrived defective and broke one after the other, I asked that the merchandise be sent back to me at their expense because I had paid $119 for shipping (international) for not even $40 worth of merchandise ($8.99 for a bag of 100 clips x4) the response from customer service was to take 300 photos of the 300 defective clips, while I just asked them to send me good quality merchandise because I paid a carpenter to make wooden boards suitable for these clips. I took photos and videos that prove everything I said. I received a refund email for $27 but not shipping costs of $119 for this defective merchandise! It's simply theft! A terrible lack of professionalism on their part! I absolutely do not recommend this site! Shame on them!

I put 4 sets of the 3 mm size Titanium Crystal jewel stud earrings in my cart, for 4 sets of new piercings I just had done in my upper lobes. I’m highly allergic to other metals and titanium is all I can tolerate. The nurse at my dermatologist office highly recommended this place for quality titanium earrings. I received 4 sets of 5 mm size stud earrings in the mail. I tried on one set to discover they’re huge and gotti. I called customer service and asked what happened. Sydney was very helpful and explained this sometimes happens, if they’re out of stock of a product, the cart will default to a similar product. She said I can return them and will receive an email. Multiple email conversations later, I discovered; I could only return them if they weren’t worn ( I tried on one pair so it voided the warranty and Ican only return three now), I still lost $7 in the initial shipping and handling of their mistake, and they don’t carry the 3 mm size of what I initially ordered and now I’d only get a store credit. So I’m stuck with a store credit, paying shipping and handling all over again, for a product they don’t even carry. That’s just poor business not to reimburse the customer for a product that they don’t carry. What am I gonna do with a store credit when they don’t have what I initially ordered? I should’ve been reimbursed, not given a credit for a company error. I wouldn’t have placed my order in the first place had I known they didn’t carry the product I wanted. I wouldn’t recommend this company to anyone. I’d like 4 sets of the 3 mm earrings I put in my cart or all of my money back….im more than to return the pair I tried on before I realized YOU shipped me the wrong order, with your free shipping label included.

I used to order my body jewelry from Painful Pleasures many years ago. Recently I got some new piercings and decided to re-up and order jewelry thru them. They sent the wrong items, had me take photos of what they sent. And about 2 weeks later I received the "replacement" items which were still wrong. I ended up ordering what I wanted from Etsy. Never again, Painful Pleasures. More like pain in my a$$.