pAibackReviews of paiback.app

On the first flight they monitored, I received a $40.00 refund. Great! On the second flight they monitored, they claimed I would receive a $180.00 refund, and they charged me $36.00 for their service. The only problem was I never received the refund. When I wrote to them about not receiving the refund, they told me to wait. Of course, I never did get the refund. When I canceled the flight (it was a refundable fare) and showed them that the refund was the same as the original purchase price (so there was no price change in between), they admitted they had made a mistake and would issue a refund. Unfortunately, that never happened either. Given that other companies provide the same service, I cannot, in good conscience, recommend their service.

After signing up, two separate trips were completely screwed up despite Paiback's repeated claims that this will not happen. Trip #1 I was downgraded from DL Main Classic to Main Basic (Basic Economy) which means I lost my seats, baggage allowance, miles accrual, upgrade potential, etc. This was an outright class and fare downgrade complete with "seat assigned at check in email" from Delta. You cannot even fix this via paying for seats so I had to outright cancel this flight and rebook it, which was more expensive than the first time I booked the flight. Paiback did not respond, and has never responded, to my inquiry on this. Two days later, it found "savings" on a 4-leg international trip and, you guessed it, it ate the seats on 3 out of 4 legs. On one of the legs, I had to pay to choose seats (which I did not at the time of booking) and on the 10-hour long haul, I had to select the only open seat left - row 55 in the 2nd to last row of the plane as that was the only seat now left open after it lost my row 17 window seat. Paiback did not, and has never, responded to that inquiry, either. They remain completely unresponsive despite the screenshots and emails of proof of all of this I submitted. Further, they plan to bill me 20% for these "savings." In multiple places on their website, they promise that these problems will not occur. THEY DO OCCUR. And the company does not even bother to reply when your fights are completely screwed up and you are out even more money than when you started. It is obvious they have no idea what they're doing and they do not stand behind their process. They should be ashamed of themselves.

I signed up for the app 2 days ago and uploaded two flight confirmation tickets for tracking the same day. One had a lower price the day I submitted my ticket and the other the following day. They are both visible in tracking so the price drops are there, but neither one has been processed and now both have slight price increases from the lowest price. I'm not sure how others are getting their travel credits, but I'm contacting the airline myself before the prices go up even further.