PADIReviews of padi.com

The worst web and app and customer service ever. Don't go with PADI if you have a choice. I took my Open Water certificate with PADI but since their systems were down at the time, my records didn't show up after I finished the course. I reached out to the customer service to get my certificate before diving on Galapagos, which resulted in an endless mail conversation and technical explanations about the system and what I as a client need to do to get my cert. I did everything they told, the diving school was slow in answering, and still nothing was working. PADI could see my results in the backend of the system but they still couldn't fix me the cert. Now it has been 3 weeks since the course and no certificate, really hope they don't ruin my diving vacay in Galapagos next week! Tip to PADI: rebuild your web and mobile applications with modern technologies. Many computer engineers can do wonders. Also, never make it the client's fault if your systems are down / something isn't working as it should. I paid 400 dollars to get certified, not to end up being bounced back and forth between the HQ and the dive school. I don't care whose responsibility it is to solve the issue, just solve it. Thanks.

PADI are going massively downhill. People in dive shops are saying it and other divers are saying it. Thank god SSI are on the rise. Its simple to switch my qualifications across. PADI stitch you up with hidden costs and it's getting worse. They even charge over £50 for the licence/card for those that prefer something in the wallet. Totally done with PADI now. Bunch of crooks

Ordered from the UK PADI gear shop. Quality of items are poor, not as described and look nothing like the website photos. Trying to return items to them has been a complete nightmare! Zero customer service. It says you can’t return items without a returns authorisation form so I’ve been chasing them for 10 days with no response! They today have finally responded, called me the wrong name and still haven’t sent a returns label. I’ve raised this as a PayPal dispute as my last hope to get my money back. Appalling company, definitely won’t be doing any more PADI courses!

What didn't go wrong! Login never works and every time says that my email address does not exist if I use autofill. The site is not optimized for a phone so tests and questions must be taken on some other platform as they cannot be completed on a phone. Questions are ambiguous, confusing, and in many cases just outright stupid. Who cares what the name of entry is off of an unstable platform.....The answer is the safest entry method; no need to name it. I am sure that PADI does not care at all about their website. Members must go through their site to get their certification, members have no choice and must use the site no matter how bad it is so PADI has no incentive to make it better. It appears to me that PADI does not care about making the experience less painful as they don't have to.

Mache gerade meinen OWD Kurs. Leider kann ich plötzlich den Kurs nicht mehr aufrufen. Fehler: Es gab ein Problem bei deinen Kurs-Zugangscodes. Versuche es bitte erneut. Eigentlich wollte ich dieses Wochenende fertig werden....

I am a padi Dive Master certified and I have to admit that I have been very disappointed how padi is taking in consideration other padi instructors/dive masters professional bad behaviours against clients. To be more precise, my partner wanted to start her diving "life" with an open water course and given I am not an instructor I suggested her a diving center next where we live. In few words she complained about the instructor behaviours who have been bad mannered, unpolite, aggressive, sexist, careless about her personal stuff so that after the second course day she admitted that she was struggling not with the course itself but with the instructor and she wasn't very happy to keep going on with the course. I called immediately the diving center and after talking with the owner I have been promise he would have done the last course days personally. My partner was at the end of the course very happy as she had the opportunity to enjoy the course instead of getting under stress due to the instructor behaviours. I wrote in October a formal compliant to PADI which I am still waiting for a reply. I tried after 3 months to ask for news about my replied and I have been asked to wait for an answer as it had been forwarded to the specific manager. It is sad to see such tollerance of bad mannered instructors and such carelessness of PADI itself. VERY VERY BAD. It is clear for me now that if you need a HELP from padi, just forget it....but don't worry, they won't forget about you when it is time to renew your professional subscription. No words.... Please consider when you start your diving certification, a padi competitor: - CMAS - SSI - BSAC and others....but padi...well it is up to you!

Ripoff! Beware! The app is ok but the charges for the eCards are way to excessive.

Dear Padi company / team that are responsible for making their website and app, Do better. Provide a more intuitive experience when using your products. Ask your users how they would like to use your tools. Create user flow diagrams to understand the user stories of your customers. Most of all don’t hire a cheap terrible company or person to make your products as it really effects your organization’s image.