Become a scuba diver! Visit PADI.com to find a dive shop or dive resort and learn to scuba dive with PADI scuba diving experts who will guide you through scuba lessons anywhere in the world.
PADI (padi.com) has 347 customer reviews on Five Star Index, with an average rating of 2.5 out of 5.
Also known as
padi.com
Website
padi.com
Category
Extreme Sports
Location
Rancho Santa Margarita, California
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 80% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
Awful awful web site!
eLearning platform is a joke
Site is always down!
The web master should be fired
Great job PADI - you cheap skates get what you pay for
And screw you for taking up so much of my time waiting for pages to load on your worthless site!
Response from PADIMar 4, 2025
Dear Joseph Jasmin. I am very sorry to hear that you are experiencing an issue with PADI Site. We would love the opportunity to address your concerns and hopefully provide resolution. Please contact us directly at [email protected] and providing your direct contact information so I may assist you? Thank you so much in advance for the opportunity to assist. Looking forward to working with you. Sincerely, PADI Customer Relations Support Team
OL
olivier
Never give money to PADI
Never pay to paid company, use other diving company as SSI or whatever, you will pay less for a better service. Padi is the worst possible company
RS
RS
Ich möchte hier lediglich die…
Ich möchte hier lediglich die Kurspreise bewerten. Ich finde es ziemlich unverschämt die Schweizer Taucherinnen und Taucher mit den Online-Kursen (von OW über AOW bis Rescue etc.) abzuzocken und über den Tisch zu ziehen. Die Online-PADI-Kursen kosten um die USD 224 was in CHF ungefähr CHF 190 bis CHF 195 entsprechen. Trotz nachfragen bei PADI in UK (heisst in der Schweiz gibt es keinen Support oder Personen welche hier für Anfragen beschäftigt und bezahlt werden müssen) bleibt der Preis gemäss Homepage bei CHF 281. Heisst plus 50% für Schweizer Kundinnen und Kunden von PADI. Für genau dasselbe wie sonst jeder auf der Welt bezahlt. Einen Online-Kurs der jeder und jede alleine zu Hause vor seinem Laptop absolviert. Ich finde das gelinde gesagt eine Frechheit!
Response from PADIOct 23, 2024
Vielen Dank, dass Sie PADI kontaktiert haben. Ich kann bestätigen, dass Ihre E-Mail eingegangen ist und dass ein Mitglied des Teams Ihnen direkt antworten wird.
Mit freundlichen Grüße
GE
Gemma
Literally no customer service if you have a bad experience
We had an awful experience with a dive centre and reported to PADI QA process. PADI couldn’t have been any less interested. PADI could have at least refunded us for the e-learning that we had paid for in good faith even if they could not force the centre to issue our refund. Instead they have kept our money despite knowing that we couldn’t complete our course. I cannot understand the poor customer service and lack of support when dive centres do not meet basic standards. It really is a case that once they have your money they do not care.
EC
Emily C.
An accident waiting to happen...
I am disappointed to have not received a response from my email to PADI below which was sent a month ago.
As others have said they are just another company happy to take your money. They should be doing regular checks on schools and their standards. Smoking around Nitrox tanks whilst people are checking the contents seems like an accident waiting to happen - it is a shame that their response is likely to come when it is all too late.
To Whom it may concern,
My partner and I just got back from a holiday in Sharm El Sheikh.
We spent much of our holiday diving, which was absolutely brilliant.
I was however rather shocked, surprised and disappointed to see that each PADI centre we encountered (of which there were many in Sharm) was teaching students and encouraging divers on the trips to clean their masks with fairy liquid.
Fairy liquid is known to be harmful to aquatic organisms and for causing long term adverse affects in the aquatic environment. Most fish will die when detergent concentrations approach 15 parts per million. Detergent concentrations as low as 5ppm will kill fish eggs and they decrease the breeding ability or aquatic organisms too. With the Red Sea attracting thousands of divers a year and hundreds of dive trips taking place here on a daily basis, it is crucial this is brought to your attention, particularly when there are many other options for clearing ones mask - it should be an easy fix. I think much of the problem is a lack of knowledge and this is where I feel PADI is well positioned to make a positive impact.
One boat had a huge four gallon bottle filled with fairy liquid mixed with water sloshing around on the deck spilling into the water right over the top of what is described to be "one of the seven wonders of the underwater world"
This is atrocious! This should be absolutely banned from being used in every dive centre or they should be faced with losing their PADI accreditation.
PADI has got a good reputation and should be willing to discredit any centre that is found to be using the stuff.
Divers should be informed of this too. I am sure they would not want to be harming the environment they are enjoy so much. I know there has been a push for 'dive for debris' which I think is fabulous. I would love to see the same push for sharing the knowledge of the damage fairy liquid does to our beautiful marine life and their environment
Response from PADIFeb 27, 2024
Dear Emily,
Thank you for reaching out to PADI with your concerns.
Your original email was sent to the PADI Quality Management department for this team to look into. I will ask that this department respond to your concerns.
Kind regards
Customer Relations Team
EV
Emmanuel V.
Wucher
Man soll also für eine bereits bestehende Zertifizierung 57€ zahlen, um es in der App anzeigen zu lassen? Völlig willkürliche Gebühr, da hier auf Seiten PADI wohl kaum Kosten entstehen. Absolut kundenunfreundlich.wo ist das Problem, zusätzlich zur Plastikkarte die digitale Version mitzugeben? Es handelt sich hierbei nicht um einen "Ersatz" wie es von PADI immer formuliert wird. Es ist eine stupide automatisierte Datenbankabfrage.
MF
Melanie F.
Poor quality online learning. Did not receive all learning materials
Poor quality online learning material. Equipment referred to in the learning material that should have been provided as part of the package was not supplied by PADI.
I have contacted PADI on 3 separate occasions and have yet to receive a response. Very poor customer service, PADI has no platform for feedback so free to charge extortionate prices and deliver little. Hugely disappointing.
KT
kristian T.
Hvor er jeg træt at skrive at jeg har…
Hvor er jeg træt at skrive at jeg har spildt min tid på at lære at dykke "igen". Men denne gang lærte jeg enten desværre.
Dette kursus forløb var en katastrofe mht. at føle sig sikker, tryg og vigtigt af alt lære at dykke igen. Aldrig mere et Padi.com kursus dykning kursus for me.
At det kunne gå så galt og jeg har miste lysten til at dykke, er i grunden trist. Har før været både glad og tryg ved netop vand sport, og dykning s delen. Men oplevelse af ikke at lære noget, alt man gå alt for hurtigt frem, glemmer at spørge indtil helt almindelig praktiske ting, såsom føler du dig sikker og er tryg. Gør at jeg aldrig mere vil bruge padi.com og denne skole form.
Vi har max været i vandet i 40 min på 2 dage, og når vi øvet noget feks skulle ta maske af under vand. Så blev det endnu en dårlig oplevelse, netop fordi du ikke var lært op i den del, ordenligt overhoved.
Kunne jeg gi 0 point, så fik I det. Jeg har dykket Koh Tao Thailand, og det handler ikke om instruktøren men om hvordan kursus forløbet er bygget op nu om dagen, med masse at teori på en app, som virker engang imellem og hvor lidt praktisk kundskab du praktiserer for at når i mål. Det lykkes så ikke desværre.
Response from PADIDec 22, 2023
Tak fordi du kontakter PADI.
Vi vil gerne have mulighed for at tage fat på dine bekymringer vedrørende sikkerhedsaspekterne af PADI-kurset, som du netop har gennemført. For at gøre det muligt for os at gøre det, kan jeg bede dig om at kontakte PADI direkte på [email protected]
Vi ser frem til at hjælpe dig.
Regards
Customer Relations Team