Become a scuba diver! Visit PADI.com to find a dive shop or dive resort and learn to scuba dive with PADI scuba diving experts who will guide you through scuba lessons anywhere in the world.
PADI (padi.com) has 347 customer reviews on Five Star Index, with an average rating of 2.5 out of 5.
Also known as
padi.com
Website
padi.com
Category
Extreme Sports
Location
Rancho Santa Margarita, California
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 80% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
Website keeps crashing over and over. I paid 185€ for this course, and it has disappointed me big time. Every 2 hours the website is down and I can’t continue my studies. Very, very poor service. I am sorry but its the truth
Response from PADIJul 22, 2021
Dear Tonnes . I am very sorry to hear that you are experiencing an issue with PADI.com site. We would love the opportunity to address your concerns and hopefully provide resolution. Please contact us directly at [email protected] and providing your direct contact information so I may assist you? Thank you so much in advance for the opportunity to assist. Looking forward to working with you. Sincerely, PADI Customer Relations Support Team
JL
Jeremy L.
the website exam sucks
the website sucks. had to do the exam 7 times because it kept crashing before question 30 out of 50 and then i had to restart it. after the 7th time, my instructor changed us to a paper based test instead.
Response from PADIJul 20, 2021
Dear Jeremy,
I am very sorry to hear that you are experiencing an issue with the PADI site. I would really like the opportunity to help address your concerns and hopefully provide a resolution. If you are interested, would you mind contacting me directly at [email protected] and providing your direct contact information so I can reach out to assist?
Thank you so much in advance for the opportunity to assist. Looking forward to working with you.
Sincerely,
Hannah
PADI Customer Relations Support Team
OL
Oliver
Plastik nur noch für zusätzliches Geld
Moin,
habe kürzlich den Specialty „Deep Diver“ absolviert und erhalte lediglich die eCard für die App. Habe in der Tauchschule 40 € dafür bezahlt!
OWD und AOWD habe ich als Karte und Deep in der App.
Lässt sich nur kostenpflichtig zusammenbringen. Das finde ich echt daneben!
Response from PADIJul 21, 2021
Hallo Oliver,
Vielen Dank für deine Feedback.
Seit dem 15.04.2020 versendet PADI keine Plastikkarten mehr sondern neu brevetierte Taucher erhalten eine eCard.
Wir verstehen, dass es bei Tauchern mit diversen Zertifizierungen vor diesem Datum daher jetzt zu einem Mix aus Plastikbrevet und eCard kommt.
Gerne sind wir bereit dir bei der Umstellung auf eCards entgegen zu kommen.
Setze dich doch bitte mit uns in Verbindung damit wir dir helfen können.
Du kannst mich unter:[email protected] gerne kontaktieren.
Liebe Grüße
Stefanie
NI
Nic
Website SUCKS!!!
Currently trying to complete my online Open Water Diver Course and this website is TERRIBLE!!!!!!! I wanted to get it done in 2-3 days, at this rate it's going to take me over a week since the website takes forever to load and keeps crashing. How difficult is it to get a good working website???
Response from PADIMay 27, 2021
I am very sorry to hear that you are experiencing an issue with your eLearning course not loading/being accessible. I would love the opportunity to help address your concerns and hopefully provide resolution. If you are interested, would you mind contacting me directly at [email protected] so I may assist further?
Thank you so much in advance for the opportunity to assist. Looking forward to working with you.
Sincerely,
Brandon
PADI Customer Relations Support Team
BP
Boycott P.
Drowning
Padi Director of Training director claims dropping weights is not a dive flexible skill for open water diver course. You know there is news of someone dying of this when their bcd wouldnt inflate and they never learned to drop weights. Yes, drowned because of not learning dropping weights.
Edit - Padi tried to get my review removed from Trust Pilot. Then after they tried to get my review removed, they responded to my review. I emailed customersupport like the reply indicated. However they are not replying back by email to address my concerns. In fact their lawyer said she was authorized to cut off communication. The only option is to sue since Padi is refusing to communicate. Do not trust padi. Take their classes at your own risk.
I repeat, Padi tried to get my review removed! I got an email from Trust Pilot about that. Do not trust Padi. They have cut off communications! Their reply about emailing customersupport is filler to make themselves look like they care. Their lawyer has cut off communication with me!
Response from PADIMay 18, 2021
Dear Boycott Padi, We would love the opportunity to address your concerns and hopefully provide resolution. Please contact us directly at [email protected] and providing your direct contact information so I may assist you? Thank you so much in advance for the opportunity to assist. Looking forward to working with you. Sincerely, PADI Customer Relations Support Team
MW
Mark W.
Padi app is dreadful with multiple bugs
PADI app is dreadful. For a start, it won’t accept my address in the UAE because it doesn’t conform to “normal” standards - Hey PADI, pretty sure I know my address better than you!
Dive log is utterly useless. I have input the details 6 times for the last 2 dives. Each time all it actually saves is the dive name and site from the 30 or so fields. Every additional field is set back to zero/default. What an utter waste of my time. In the “general” section having filled everything out it gives a red warning for missing information yet gives no explanation.
Having effectively secured a global monopoly on dive training you would think PADI had the money to produce a correctly operating app and test it before release? Perhaps that is too much to expect...
Excellent fun diving in Fujairah for the last few days though.
Response from PADIMay 15, 2021
Dear Mark,
We sincerely apologize that the PADI App did not function as promised. We understand your disappointment, and apologize for any inconvenience this may have caused you. I would love the chance to go over your concerns and try to provide a resolution. If you are interested, would you mind contacting me directly at [email protected] and providing your direct contact information so I may reach out to assist?
Thank you for taking the time to bring this issue to our attention and for the opportunity to assist.
Sincerely,
PADI Customer Relations Support Team
JB
Jason B.
Terrible App / Absurd Prices
The App is terrible. Period. With all the money PADI charges you would think they would have a world class app.
I used to be able to access my list of certs thru ScubaEarth - now you need to pay an obscene amount - $46 I believe - for an E-CARD when I already spent hundreds on a course.
Highway Robbery.
First, fix your app. Then, stop raking people over the coals on things like e-cards.
Embarrassing.
Response from PADIMay 13, 2021
Hello Jason,
I appreciate your taking the time to communicate with us regarding the PADI eCard™. It is unfortunate that this new product did not meet your expectations.
Please know that purchasing and using the PADI eCard is completely optional. Your traditional plastic certification card is (and will remain) valid proof of your PADI certification worldwide.
You can still access a list of your certifications online as well if you wish to by logging into your profile here: https://learning.padi.com/certifications
We would be happy to address the issues you mention reagrding the PADI app as well. If there are any specific problems you are experiencing please feel free to reach me at [email protected] and I would be happy to assist further!
Thank you for taking the time to bring this issue to our attention and for the opportunity to assist.
Sincerely,
Brandon
PADI Customer Relations Team
MH
Mads H.
PADI is insulting its international members
PADI has been around for a long time, and worldwide.
And for that reason, you would have expected the organisation to be acting as an international organisation, right?
Well, today, when registering on their website, to participate in a costly course, I was prompted for my address which happens to be in Thailand. My address would NOT be tolerated, or in any variation, even though I live in a 20 year old and well known building and location in Bangkok. (I entered western letters in the address box)
It turns out the trick is to abandon this part, and go to the login. This worked, but they just never got my address. So, why even ask for it, if its not important to PADI? Why leave it up to peoples persistence to twist their way into the (paid) education site?
This is a shameful shameful disclosure of an organisation that seems to wanna tell us all, that it has no clue whatsoever about what its doing. Its not only comical, its bordering to an insult to its international members. Its head of IT should continue sleeping, and leave the IT to someone who actually cares about this member service.
Response from PADIApr 8, 2021
Hello Mads Herluf, I am very sorry to hear that you are experiencing an issue with your account. We would love the opportunity to address your concerns and hopefully provide resolution. Please contact us directly at [email protected] and providing your direct contact information so we may assist you. Sincerely, PADI Customer Relations Support Team