Pack Up + Go Reviews | Read Customer Reviews of packupgo.com

Pack Up + GoReviews of packupgo.com

4.7661 reviews
Activities & Tours
PO Box 3707, Pittsburgh, Pennsylvania

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Pack Up + Go

About Pack Up + Go

We plan curated vacations around the US. The catch? Your destination is a surprise until the day you depart! Complete our Pre-Trip Survey to select your mode of transportation, share your travel history + interests, and choose your budget. Then, sit back + relax. We take it from there! We'll book your whole trip, but won't tell you where you're going.One week before departure, we send an email with your destination's weather forecast and a packing list. Then, you'll receive your Surprise Envelope in the mail. On the day of departure, open your envelope to reveal your destination, and Pack Up + Go! We have 24/7 in-house traveler support in case you need anything before, during, or after your surprise vacation.Where will you explore next? Embrace spontaneity + the unknown on a mystery trip!See why over 43,000 travelers have trusted Pack Up + Go to plan their surprise getaways since 2016.

Pack Up + Go (packupgo.com) has 661 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.

Also known as: packupgo.com
Website: packupgo.com
Category: Activities & Tours
Location: Pittsburgh, Pennsylvania
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 99% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Pack Up + Go reviews

661 approved reviews, newest moderated first

SK
Jun 18, 2024
Everything was pre planned and the…
Everything was pre planned and the surprise was so much fun!
Response from Pack Up + GoJun 18, 2024
We're so glad you enjoyed your Surprise Trip! Hopefully we can plan another for you soon!
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Steffany
Jun 18, 2024
We had such a great time!
We had such a great time. The surprise was perfect. I love all the suggestions and the reservations were amazing.
Response from Pack Up + GoJun 18, 2024
We're so glad to hear you enjoyed your Pack Up + Go Trip! Cheers to more adventures in the future!
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Michelle
Jun 18, 2024
Fun but wouldn't use again
It was so much fun having someone else plan our trip. Everything was organized and dine very professionally. However, we were sent to one of the most expensive cities in America and were disappointed by the hotel accommodations, this was a priority for our criteria. In addition, we were in such a remote location that we spent about $1000 in Uber and food as we were unable to walk to any activities or food places. The activities planned for us were things we could have done locally and not really unique to the location. I felt disappointed at the extra amount of money we had to spend and could have planned my own trip amd used the %20 fee towards those funds. We had a fun time but would not use the service again.
Response from Pack Up + GoJun 18, 2024
We appreciate you taking the time to share your experience. Your satisfaction means the world to us + we apologize that you felt like your experience wasn't unique to the Destination. We try to include must see major attractions + also local activities + businesses in our list of recommendations to provide a little of each. We choose our Destination cities based on your interests, availability, costs, but it sounds like this Destination may have been a little too spread out! We're happy to hear you had a fun time + we hope we're lucky enough to plan another Surprise Trip in the future that leaves a better memory left behind!
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Kristen G.
Jun 17, 2024
We had an amazing time
We had an amazing time ! The restaurants were phenomenal. the spa day was the best we had ever had , and the recommendation sheets were VERY helpful in planning our open time. I will also say that when there were issues , either due to weather or miscommunication , pack + go handled everything quickly and were Easy to get in touch with. We will be using them again in the future
Response from Pack Up + GoJun 17, 2024
We're so happy to hear you had a great time on your Surprise Trip + that our recommendations helped fill your open time! We look forward to planning more getaways for you in the future!
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Jenny R.
Jun 16, 2024
1st, 2nd, and 3rd trip have all been charms…
It’s like they know you without knowing you. We had a such a wonderful time in Boston, this last go around. Can’t wait for my next one. I tell everyone about the company. Amazing people to work with. I trust them 100% with planning everything.
Response from Pack Up + GoJun 16, 2024
We're officially pitching "It’s like they know you without knowing you." as one of our new taglines! We're so glad you enjoyed Boston, its one of our favorite cities! The saying is 3rd times a charm but what do you say we make it a 4th time soon? Can't wait to work with you again + plan another great adventure!
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Troy
Jun 16, 2024
We ended up going somewhere we would…
We ended up going somewhere we would not have thought of on our own
Response from Pack Up + GoJun 16, 2024
Hi Troy! We are thrilled to hear that we were able to introduce you to a new and exciting experience. Our goal is to provide our customers with unique and memorable adventures, and it's wonderful to know that we were successful in doing so for you. We hope you continue to make wonderful discoveries and create lasting memories wherever your journeys may take you. Thank you for choosing us!
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Jessica
Jun 14, 2024
From the accommodation to the booked…
From the accommodation to the booked activities, and PU&G support throughout the trip, this trip was an amazing experience all around. Will definitely book again.
Response from Pack Up + GoJun 14, 2024
Hi Jessica, Thank you so much for your kind words! We are thrilled to hear that you had such a fantastic experience with us, from the accommodations, down to the activities. We truly strive to provide our customers with the best possible experience, and we are so happy to hear that we succeeded with you. We look forward to having you book with us again in the future!
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Joyce
Jun 12, 2024
We had a great time in Grand Rapids
We had a great time in Grand Rapids, MI. Neither my friend nor I had been there, and we were impressed at how clean the city is, and how easy it is to get around. The hotel was in a great location and the room was great! We enjoyed every activity that had been planned for us, as well as a couple more of the suggested sites. My friend had never done and Pack Up + Go trip, but she really enjoyed it. This was my 4th time traveling with PU+G, and look forward to the next trip!
Response from Pack Up + GoJun 12, 2024
We're so glad to hear you had a great time on your 4th Pack Up + Go + your friend's first! We can't wait for more Surprise getaways together in the future!
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