Michael R.
UPDATE.
UPDATE. This is an update from my recently posted first review on which posted. I basically asked for my account to be blocked due to a gambling problem then went on to try to reopen my account. But was told this was not possible and to just open a new account with same name adress and different email. This goes against there terms and conditions. Of multiple accounts and should not be advising me to do this. So I done this went on to lose more money and have requested a refund for the accounts made after my first one and recieved an email. Yesterday that said this. Hi, RAYMO199303407. Thanks for your patience whilst the relevant department reviewed your case. We've checked all relevant accounts & they were closed due to multiple-account activity, under Section 1.1 of our Terms of Service. As for the nature of our platform, PackDraw does not fall under gambling services. As a small gesture for the inconvenience caused, we’ve added a one-time courtesy token amounting to $1,1629 on your main account: RAYMO199303407 From here on, please use only this main account for any future activity so everything stays in good standing. If you have any other questions about your account, feel free to let us know. Lola By the way, if any parts of your public review don't reflect the updated information from today (especially around the account or how multiple accounts are handled), you're more than welcome to update it so everything stays accurate for other users. No action is required on your end, I just wanted to share that in case it helps. Lola PackDraw Support This was the response I was given by the team offered to fund my account of the amount stated above and use that. So someone who has stated that they have a gambling problem and asked to freeze there account your now offering me funds to play on your site again?. Madness. Not the outcome I am looking for want a full refund . Consumer Protection from Unfair Trading Regulations 2008 (CPRs): These regulations ban unfair commercial practices, including misleading and aggressive actions, and provide a "blacklist" of prohibited practices. In the UK we are protected by consumer laws which are stated above the fact you have gone on to advise me to open new accounts in same name and adress just a different email. That is very misleading to say the least.




