packandloadservices.comReviews of packandloadservices.com

Had the great misfortune to have Pack and Load as recommended by PODS. We paid almost $800 additional for piano moving, and they caused about $1,000 of damage to our piano. They also broke a 4 inch square chunk of wood off of our wood TV console, and scratched and dented our bedroom set and bedroom dresser. Thank God we didn't ship appliances or other furniture. PLEASE, DO NOT USE THIS AWFUL COMPANY!

We contracted with Pack & Load to load 2 16 foot PODS containers at the recommendation of PODS. Included in the process was an upright piano which caused the amount to increase significantly. When the crew came to load we emphasized the piano had to go as we could not handle it ourselves. At the end of the process we had no more room and the piano wasn't loaded. We acquired 2 U-Haul UBoxes and loaded the piano ourselves along with our remaining items. The crew worked at a slow pace which resulted in an additional 3 hours of time at $189.00 per hour ($567.00). I called Pack & Load to work out a solution but the rep was extremely rude and told me they weren't doing anything about it. We'll never use them again and will not use PODS either as they recommended them highly.

Pack and Load Services (P&L) is not a reputable company that stands by their advertised promises. P & L packed/loaded our home into 5 PODS for storage, unloaded the 5 PODS after 9 mo. of storage. When the PODS were unloaded not only did we discover significant furniture damage but were missing high value items . The obvious conclusion – the 3 P & L movers did not load these items but removed these items from our home (theft!). When reported to P&L, I was directed to file a police report who reported that both P&L and their subcontracted company had no documentation of the 3 movers. Thus, the police were unable to investigate. P&L never acknowledged the theft after receipt of my claim, when contacted by the police or my conversation with the Claims Co. I received no reply to my email or phone calls requesting to discuss the claim settlement. The issues were: their limited liability policy (maximum $250 regardless of size of job, theft and mishandling of furniture); no documentation of the subcontracted movers; dismissing the theft (Is this a regular course of business for P & L?); and false advertising (they had no information regarding the subcontracted movers though they claim to use professionally trained movers). I filed a complaint with the Better Business Bureau in Florida. P & L’s response was disrespectful and dismissive. Do not use this company!

BUYER BEWARE!!!! This place is a joke not only did they damage my furniture they had the nerve to charge me an additional fee for 2 more workers to come to my home to help unload that I didn't approve. And now I have been trying to get refunded and an additional $245.00 that they drafted from my credit card. My advice is to make sure you have additional insurance on items that you care about and last but not least check other companies first and read the ratings!