packandloadservices.comReviews of packandloadservices.com

I selected Pack & Load Services because they are listed on PODS as the "most experienced" option, paying nearly $900 for just over 3 hours of work. While the two laborers had great attitudes and worked hard, they were not the expert packers I was promised. The Major Failures: Ignored Safety Gear: I personally provided ratchet straps and moving blankets at the start of the job. None of the ratchets were used. When I pointed this out near the end, the crew simply told me it was "too late." Violated Internal Protocols: Customer service later confirmed that crews are strictly required to rope off sections of the container and take photos. No rope was ever used, and no sections were secured. Zero Post-Load Support: When a PODS driver warned me that an unrestrained load would jumble and potentially jam the door shut, I called customer service. I offered to delay my PODS pickup at my own expense if Pack & Load would send someone back out to secure the load. I was told they couldn't guarantee anyone would ever show up. Ghosted by Management: I called multiple times. Two agents promised to escalate my safety concerns to management—no call back. I finally spoke with Sally, who transferred me to a supervisor's voicemail. My call was never returned. The Resulting Damage: Because the load was completely unsecured, transit movement caused predictable, avoidable damage: One wooden bookcase crushed beyond repair. One bookcase backing destroyed (now only usable for storage). Solid wood Pottery Barn buffet heavily scraped by unsecured items shifting on top of it. Two lawn chairs ruined (plastic side locks sheared off). A heavily marked "FRAGILE" box crushed, shattering the mosaic lamp bulbs inside. I paid top-dollar for professional expertise to prevent exactly this scenario. Instead, I received a negligent load and refusal by management to communicate.

My experience with Pack and Load was extremely disappointing and unprofessional from start to finish. Customer service was inconsistent across the board, and when I finally spoke with a manager to address my concerns, I felt completely dismissed. No meaningful resolution was offered, nor did I feel that my concerns were taken seriously. One of the most unacceptable parts of the experience occurred during my second load. The movers did not arrive until approximately 8:00 p.m. to begin the job. In my opinion, sending movers to a customer's home that late at night is completely unreasonable and demonstrates a serious lack of consideration for the customer. As a single woman who was home alone, I was extremely uncomfortable having two male movers arrive at my residence at 8:00 p.m. to begin a move that would obviously extend well into the night. This was not only unprofessional, but it also raised legitimate concerns for my personal safety. Customers should not be placed in a position where they have to choose between completing a service they have paid for and feeling safe in their own home. What made the situation even more frustrating was the lack of accountability afterward. I expected management to listen to my concerns, acknowledge what went wrong, and make a reasonable effort to resolve the situation. Instead, I felt dismissed and was left without a satisfactory resolution. Based on my experience, I cannot recommend Pack and Load. A moving company should provide reliable scheduling, consistent customer service, professional communication, and basic consideration for the safety and comfort of its customers. Unfortunately, my experience fell far short of those expectations.

The one star is because the furniture was properly wrapped and loaded into the POD. However, that is the only aspect of the service that went well. (1) The packers were not professionals and not local and arrived at 7:45pm; I was told they would arrive my noon. (2) My linens were used as packing material because they did NOT have the correct or enough proper packing materials. (3) The boxes were NOT labeled by room or content. (4) The boxes I ordered (4 - dish packs) were not the boxes that were used. (5) The crew was not professional. They were polite enough and again, the furniture "wrap" and packing of the POD went well. However, I am bad dreams about unpacking my household goods. If I could submit photos of how poorly the goods were packed - I would but doesn't seem to be an option with this review. Bottom line - meet your packing crew prior to the actual pack date and make sure the correct materials and boxes are purchased and used. This was my 17th move and I truly wish I had packed my household goods myself and only had the crew load POD.

They were quite late and seemed to milk the time. They broke items and were pretty careless. Bad company. Go elsewhere. Notice all the four star reviews yet so many one star reviews. Odd, huh?

I had a crew pack one POD and they did a good job. The next week the same guy came with one the same guys but had 2 other different guys to pack two PODs. One guy left early, one guy kept leaving and coming back, so basically 2 guys left. Found out the first guy that left broke a desk after it was packed and then lied about it saying it was already cracked, but didn’t tell anyone. They left after 12 hours and everything wasn’t packed. My husband and I had to finish the next day by ourselves. I made complaint to Pack and Load and the BBB a month ago and have heard NOTHING.

In both loading and unloading, your crews were rushing to the point of carelessness. Loading, they didn’t even keep the parts they dismantled together so the unloaders had no clue of what to put together, and and were rushing so much, never even tried. We had substantial damages to a couple pieces, like dining table crushed from too much weight stacked on it and an antique hutch somehow got a back panel broken out. I’ve submitted a claim but so far, I’ve received no response.

Terrible. First they didn't tell me I'd need to pay an extra $100 for a COI. They were horribly late to the POD. Both of my TVs were cracked when unloaded into my new place. They were three movers and I was doing more work than two of them. The "movers" appeared to be random guys off the street, too. Ordinarily I research companies, but this time I relied on PODS recommended list.I'm writing this review to warn others. They got my money. Don't let them get yours. You get what you pay for and huge lesson learned for me. Look at their YELP scores. That is the best indicator of who this business truly is.

Promised to wrapped items and did not wrap out fried of sofa. Sofa ended up with a hole in it and the fridge had something scrapping the paint off the door. Their total off of damage reimbursement... $50. Not even close. They promised and did not deliver!