Donna O.
I have used packaging price for several…
I have used packaging price for several years and overall I have been happy with their service. I started using them when I could pick up an order from their warehouse instead of paying for shipping. They changed their policy to no longer allow that which is understandable. For a while they had the best prices for the size I needed but in the last 6 months I have noted more quality issues with the boxes as in the edges weren't square and lining up. I let them know but it continued and they didn't seem concerned about making it right for me. This was frustrating but I decided to look else where when they added an asterisk to their free shipping threshold. Adding on pretty crazy high fee on to the order. With the boxes I use that shipping fee gets added on with 3 bundles and I had been purchasing 7-9 at a time. Their new policy feels like playing games which I don't enjoy playing with a supplier. Either offer free shipping or don't but don't make it a game. I found that for the same price I can get orders in next day from uline where packing price was taking up to a week or I could get them in lower quantities from amazon keeping my cash flow in a slightly better state. As a small business owner I value suppliers that are prompt, reliable, consistent so that I can focus on running my business and serving my customers. It was a slow change but not in a direction that I as happy with. I would consider returning if they shifted their focus to being an asset to businesses rather than a hinderance.