Packaging PriceReviews of packagingprice.com

Terrible customer service by Karla. ordered heavy tissue paper and was sent newsprint! It was in the correct box, but wrong item is in the box!!!Do not order their heavy-duty tissue you will get thin newsprint. Huge difference in price!!!!! Asked to speak with mgmt. and Karla was very rude!! She first said she would refund the money and now wants me to lift the 60 pound boxes and wait for a truck - as they have to be returned perfectly. I'm not hiring someone to do this for me as it is their fault it's the wrong item!!! I do not trust returning them and getting my full amount of money back as karla was so rude to me!! Nor do I have the means to get them down the 1/4 mile driveway - it was a residential delivery!

I receive a package of ten 20 x 20 x 20 corrugated boxes. Half the boxes had the entire cardboard facing cut off on the bottom. So basically, you have corrugated showing which is impossible to apply tape to. Talk about unbelievable lack of quality control. They never should have sent garbage like this to any customer, much less a regular customer. I will not order from them ever again. Sadly, their ownership doesn't seem to care as I have experienced issues before but NEVER like this. Some of their boxes are good and many are very poor. So my suggestion is not to be fooled by their flat rate shipping deal, as ultimately as always, you get what you pay for.

Only sent half my order. Had to send pics and request the other half several times to finally get it. Next order was lost by FedEx. (The Macon hub is so incompetent that a local TV station, WMAZ, did a story about it.) Now, almost a month later I'm still trying to get them to send the boxes I paid for and should have received almost a month ago. I keep giving them another chance because their prices are good, but not good enough to make up for their horrible customer service.

We purchased over $1,000 in boxes on April 19, 2024 and they were supposed to be delivered the next day. The shipping company that Packaging Price choose could not deliver to our area. There was no call or any kind of communication to let me know that, I had to find that out by reaching out to the shipping company and Packaging Price. They said they had to get with their logistics people to find out when they would be able to redeliver. The last communication I received was on 4/25/24 to let me know they were waiting to see what there logistics could figure out. I reached out to them today 5/2/24 to find out where my order was and a lady to me that a manager would be in contact with me by the end of the business day. It is now 7pm and their office is closed with no communication. This is VERY poor customer service.

Worst company to do business with trust me please find a different company, they might me good the first few times you use them, but they will find a way to scam you. There is no customer service that is willing to help.

They have worst customer service, They response the email immediately but NOT related to your case. They blame each other at customer service

Very shady selling practice. You will never know that is item you ordered is available in stock. Only after you will put your order, pay for it, only after this you will find out that your item is on backorder and it is ALWAYS "(Expected in Stock: NOT AVAILABLE"). And if you will not pickup your order when THEY tell you to pick it up (may be you are enjoining a beach at this time) they will charge you 20% restocking fee. Stay away from this company.

Very poor and disappointing experience. I ordered some mailing tubes from this company. Shortly after I placed the order, I received a message indicating that the product was out of stock with no projected restock date. I called the company and spoke with a young woman who said that she checked stock at other warehouses and the product was not available. I requested that she cancel the order and she said she did that. I then ordered the product from another vendor, since I needed it quickly. I was surprise to get a message the following day from Packaging Price that my order had been filled and shipped. I call the company, and the person I spoke with indicated that they had no record of the order being canceled. I could return the product at my own expense for the shipping and pay a 20% restocking fee. I forwarded the company the message I received stating the product was out of stock with no projected availability date, along with the very specific time I called the company, was completely ignored. Due to the very poor customer service and obviously inaccurate systems of this company, I have two cartons of mailing tubes I have no use for, and I've wasted a considerable amount of money. The tubes arrived today with the two boxes tied together so tightly with plastic wrap that the tubes on the sides of both boxes have been crushed and are unusable. I certainly won't be ordering from this company again, given the poor experience throughout this transaction. Packing materials are all pretty much the same; it's the customer experience that sets companies apart. And this company evidently isn't interested in that experience.