Packaging PriceReviews of packagingprice.com

They charged me a $75 lift gate service fee, for a UPS delivery that I unloaded myself. No lift gate involved here. They promised to get the fee back to me and that was over a week ago. Despite my phone messages and emails they refuse to do the right thing. Their excuse was that the problem was with my bank, not with them. Fact is they outright lied to me, they ripped me off, they stole from me and evidently they have no feelings of guilt or remorse. They will not get anymore business from me.

these people are a scam beware they i placed two orders for a shipping price of 19.99 on my third order they tried to charge me 79.99. i contacted them and she says they are giving me the lowest best rate to ensure my package arrives. my total for my order was 103 and shipping cost was going to be another 79.99 almost the same price of my order. get the word around do not let these guys scam people share the info on social media for shipping price gouging. im not stopping here i will make sure everyone know about your scam. im sure you will try and make up some lie just to make yourself look better but people will see you guys are scammers.

Placed an order on 10/10 large enough to qualify for free shipping. They added a "lift gate" charge to deliver the order (all delivery trucks have a lift gate). Emailed to cancel the order about an hour after placing. They refused to cancel. I told them I would refuse the order. They still refused to cancel and emailed their "conditions" that said I would still be responsible for return shipping. I again told them to cancel, they refused and the order shipped the NEXT DAY. The order was refused and they charged me $115 return shipping disguised as a merchandise order with sales tax added to make it more difficult to dispute. Upshot Bank of America refused my dispute for $115. I placed the same order with Lindenmeyr Monroe, saved $150. before the $75, lift gate charge and actually got free shipping. I'm still $110 ahead after the $115 return shipping for the order they refused to cancel. If Packaging Price is so desperate for orders to refuse to cancel a repeat customer's order my suggestion is to save yourself a ton of money and order from Lindenmyer.

TERRIBLE BOXES!!! AVOID AT ALL COSTS!!! I ordered 48" long boxes since that is the cutoff size for a major price increase from the shipping carriers. Every single box they sent me was too long by a whole inch. This has led to a doubling of the cost of my shipping which is unacceptable for a business. When I reached out to at least get a refund for their incorrect boxes, they told me they couldn't. This was their fault and it has cost me significantly and they are unwilling to fix the problem they caused. Terrible boxes, terrible service. Avoid at all costs. ULINE is 1000 times better.

The boxes I ordered weren't what was listed. When I reached out, they told me I had to pay return shipping plus a 20% restocking fee if I wanted a refund, even though the error was on their end. The conversation on their end was rude, unprofessional, and dishonest.

I placed an order for boxes and every bundle was damaged. They were still mostly usable but they looked absolutely awful. I took photos and reached out to their support for some type of explanation and they haven't gotten back to me in 2 weeks. I followed up, but nothing so far. As a subscription box business owner, I'm disappointed that I had no choice but to ship my packages in these terrible looking boxes, but I'm even more disappointed in the lack of response/apology/explanation. Needless to say, I won't be reordering, and their customer service is embarrassing. I would recommend taking your business anywhere else.

Bad company!!! They delay shipping, when there is a problem with the carrier, they don't want to solve the problem quickly, causing damage and disrespecting the customer. Customer service with totally unprepared people and with absurd rules. NOT RECOMMENDED, you will definitely get bored!