Package Concierge®Reviews of packageconcierge.com

If you are considering getting Package Concierge rethink it. I live in a 230 unit apartment building, the service works 85% of the time. I have had many packages stuck for months BUT the latest is flowers there delivered . 7/25/19 Notices/no package 8/3/19 at 2:02. The locker opened empty 8/6/19 opened a box that was stuck, office found flowers stinky dead flowers from July 25th, 2019 A gift from an organization for a Stage 4 Metastic Breast Cancer patient to cheer her up from her daily struggles Nobody wants to replace the flowers, shame on them. The system doesn’t work, that is why I take photos. I am happy to share them, I document all the false opening and no packages because I have had so many.

I do not trust. I was not using and suddenly getting notifications to follow link and register to get my package. Called their number 3x, once waiting 20 minutes while doing other things-no answer. BTW I live in a home and have had no package issues ... don’t need package “not like a real” concierge.

PC never sends us emails when our packages are ready with the code, meaning we can’t ever open our lockers and retrieve our packages when we know it has been delivered. It is one of the most frustrating things about our apartment complex.

Personally I haven't had an issue with PC, but when my girlfriend moved in with me, she paid the $35 registration fee, only for them to say she wasn't eligible for her own account, and was a "dependent" on mine. However, by the time we got this sorted out, they claimed they couldn't refund the $35 because we had entered a new fiscal quarter. Anyone want to tell me how this doesn't constitute theft?

No Privacy Policy anywhere, Terms of Use sketchy. No thanks. :(

I am strongly disappointed with Package Concierge service. I paid 10$ and I didn't even need it, and I paid only because appt complex told me to do something and they didn't notify me that if I do not sign up packages will be anyway delivered to my door. So with first 6 packages this happened, they were delivered to my door anyway...so I don't understand why did I pay this service. Also 7th package was delivered in package concierge lockbox but I never got an email or sms about it. I just found it. So I do not recommend this service to anyone. Waste of money.

I only gave one star because there was no option to give zero stars. This is absolutely the worst company I have ever experienced in my life. Customer service is despicable. They listen to your problem, take down your information, say someone will contact you and NEVER do. I have had a package stuck in the locker for a week now and no one is able to help me. They aren’t even pleasant when you call. I honestly will never live in a building again that has a package concierge.

horrendous customer service. had a package delivery and got the notification. i then login to the terminal but the door wont open. called the customer support hotline but nobody is picking up. useless