Package Concierge® Reviews | Read Customer Reviews of packageconcierge.com

Package Concierge®Reviews of packageconcierge.com

2.9123 reviews
Shipping & Logistics
5935 Corporate Drive, Manhattan, Kansas

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Package Concierge®

About Package Concierge®

Package Concierge® is the trusted provider of smart locker and access-controlled package room solutions, combining expertise and technology to seamlessly automate package management processes. As the only vertically-integrated solution, Package Concierge® products are built in the USA and powered by proprietary software to deliver on security, design and functionality. Founded by Multifamily industry leaders, Package Concierge® delivers dynamic, comprehensive solutions to simplify life and keep you connected. Our smart package locker solutions are installed throughout North America in a variety of residential and business types.

Package Concierge® (packageconcierge.com) has 123 customer reviews on Five Star Index, with an average rating of 2.9 out of 5.

Also known as: packageconcierge.com
Website: packageconcierge.com
Category: Shipping & Logistics
Location: Manhattan, Kansas
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 74% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Package Concierge® reviews

Showing 58 reviews with 5 stars · Clear filters

Robert F.
Jan 24, 2026
Gentlemen that helped me was…
Gentlemen that helped me was professional and assisted me with retrieving information that I am sure other representative would have said they can't help me since I didn't know all the info....THATS CUSTOMER SERVICE!
Response from Package Concierge®Jan 26, 2026
Hello Robert! Thank you for the fantastic review! We're glad our representative went above and beyond to professionally assist you and retrieve the information you needed. That’s the level of customer service we strive for every day! Regards, Heather Singh
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Avery V.
Jan 24, 2026
Great and fast customer service
Great and fast customer service
Response from Package Concierge®Jan 26, 2026
Hello Avery! Thank you for the great review! We're glad you received fast and excellent customer service. We appreciate you! Regards, Heather Singh
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Troy
Jan 24, 2026
This was an amazing experience from the…
This was an amazing experience from the technician that was assisting me. They listened to my situation, analyzed what was going on and solved it quickly.
Response from Package Concierge®Jan 26, 2026
Hello Troy! Thank you for the amazing review! We're glad our technician listened, quickly analyzed the issue, and resolved everything for you. We truly appreciate your feedback! Regards, Heather Singh
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D.Brown
Jan 23, 2026
Carlos was of great help
Carlos was of great help, knowledgeable, expedient and highly respectful
Response from Package Concierge®Jan 26, 2026
Hello D Brown! Thank you for the great review! We're glad Carlos provided knowledgeable, expedient, and respectful support. We truly appreciate your feedback! Regards, Heather Singh
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Izel R.
Jan 23, 2026
He was very quick
He was very quick, knowledgeable and articulate about the package concierge boxes. I would highly recommend people to use the customer service line and also to use this company if storage lockers are needed.
Response from Package Concierge®Jan 26, 2026
Hello Izel! Thank you for the wonderful review! We're glad to hear you received quick, knowledgeable support with the Package Concierge boxes. We appreciate your recommendation and are always here to help! Regards, Heather Singh
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Ashley
Jan 23, 2026
Helped me out right away with both the…
Helped me out right away with both the change of my pin number and the change of my email
Response from Package Concierge®Jan 26, 2026
Hello Ashley! Thank you for your review! We’re glad we could help you right away with updating both your PIN and email. We appreciate you! Regards, Heather Singh
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M W.
Jan 23, 2026
Very professional and great follow…
Very professional and great follow through.
Response from Package Concierge®Jan 26, 2026
Hello M W! Thank you for the great review! We’re glad you found our service professional with strong follow‑through. We appreciate your feedback! Regards, Heather Singh
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Anela F.
Jan 23, 2026
very nice person and super easy
very nice person and super easy. got everything i wanted done fast :D
Response from Package Concierge®Jan 26, 2026
Hello Anela! Thank you for the wonderful review! We're so glad everything was easy and completed quickly for you. We appreciate you! Regards, Heather Singh
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