Package Concierge®Reviews of packageconcierge.com

My experience in previous years has been peppered. While the system is unreliable and is constantly breaking my experience with customer service has generally been productive and impressive. My roommate received a package notice. Then 4 days later an alert and a fee notice. He claims his package was on the counter with a note from another tenant. I urged him to call and just speak to someone. I raved about how they are great and fixing issues and can unlock his account and reverse any fees for the misunderstanding.(It's happened before to me.) I'm embarrassed. Today we received terrible service and the complications were passed off to us and the property staff at my complex! Also terrible at helping btw. How we got such a terrible monotone child who claimed he couldn't help with an issue I've had solved remotely before is a mystery! Maybe someone needs more training or possibly a manager to babysit their ignorant staff? It isn't hard to solve! The delivery was mixed up and it is not our responsibility to correct the delivery of someone else's mishandled package. If we tell you we have our delivery? Then as a business, you need to contact the property with keys to locate a package not belonging to the account holder and correct the issue. That is a forced relationship for us. We did not agree to do the heavy lifting of a concierge service. The complex did. The business is with them directly. We nolonger need anything but a clerical error fixed. Remotely. The rest is the responsibility of the two businesses.

the screen never works, its a miracle if you touch it and it actually responds in any way. ive been trying multiple times a day to get a package of mine thats been stuck in there for four days and not once has it actually responded to my touch. the apartment says they cant help me and ive never hated a stupid metal box more.

not good, steal your package without consent. no consent given for them to take my package. they say they're not responsible but the packages are in their machine. stuff is rotting in there. food, flowers, etc. smells horrible. i just called. no answer. i'll try again. it occurs to me that i should contact the postal service.

Awful!!! To say the least I lived in the apartment complex for 1.5 months and already 2 packages have been “delivered” and are no where to be found.

They keep spamming my phone at 3-4 am everyday like clock work and their lockers don’t even work. Planning legal action. Seems to be the only way to deter these sorts of people.

Someone should look up the definition of a concierge. Terrible.

This thing is terrible. On multiple occasions, my roommates medication has been sent to my locker that she can’t access. My friend in the same complex purposely didn’t sign up for package concierge because of the bad reviews and has had her insulin locked in a random locker anyway that she doesn’t have access to. When she’s tried to contact customer support about it, they’ve been very rude. And sometimes I’ll get a text saying I have a package when I don’t, or I won’t get a text about a package I actually have. This thing is glitchy and very unreliable and I wouldn’t recommend.

Giving them a one is being kind. This system is horrible. They continues to charge me $3 a day for a package that has been picked up. This is not the first time. In their responses to all these complaints they ask that you ‘kindly contact their support email’. They go on to say they want to work with you to resolve the situation. Don’t Waste your time. You will get an email back saying that I have to work it out with the property manager. It’s their mistake. My charges are going directly to them yet I have to be the one to handle over billing. Furthermore, the system fails quite a bit, forcing the delivery person to leave packages on the floor of the mailroom yet I am still billed for their service. Absolutely terrible in every way.