Package Concierge® is the trusted provider of smart locker and access-controlled package room solutions, combining expertise and technology to seamlessly automate package management processes. As the only vertically-integrated solution, Package Concierge® products are built in the USA and powered by proprietary software to deliver on security, design and functionality. Founded by Multifamily industry leaders, Package Concierge® delivers dynamic, comprehensive solutions to simplify life and keep you connected. Our smart package locker solutions are installed throughout North America in a variety of residential and business types.
Package Concierge® (packageconcierge.com) has 123 customer reviews on Five Star Index, with an average rating of 2.9 out of 5.
Also known as
packageconcierge.com
Website
packageconcierge.com
Category
Shipping & Logistics
Location
Manhattan, Kansas
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 74% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
This company is such a scam. My husband paid them $20 to "register our account" and added me as a dependent and STILL, months later, every time I receive a package it doesn't show under his account and I get an email telling me my package is locked up until I pay them another $20 and create a separate account... for the same address. We even have the same last name. Then, on top of this happening nonstop, they charged an additional $24 worth of "late fees" to my husband's account for "picking up packages late" but when I contacted them via email, they couldn't even tell me what packages these were and we always pick them up same or next day- the limit is supposed to be three days.
And the cherry on top, I've contacted customer service for help three times now, received little to no information in reply, and within 30 seconds of getting their reply, you get a second email saying they closed your case and to open a new case if you need help.
Absolutely ridiculous, total scam.
ER
Erik
Terrible Company
They charge you $5 late fees even after you have picked up your package. Terrible customer service, terrible company.
SD
Sayak D.
Absolute thieves
Absolute thieves, they have all kinds of hidden fees
LB
L. B.
Complaint about no permission to have my personal information/email was ignored.
12/10/2024 As I said here, I expected a reply by email.
Thank you for this information, but I cannot believe I was not at some point in your system due a notification from management that I was signed up, and then due to the exorbitant number of junk emails I have gotten since service was set up with your company.
I do appreciate your attention to this matter, however, and will at least delete the last line of my review...
12/7/2024 Have not heard a word from company's customer services, the crux of my original complaint. Hope to see a response from CS in my email inbox soon! Would go a long way to resolving my issues. I don't really need to use your service because I have my packages delivered directly to my street address. Management here told me they had requested your delete my information, but couldn't confirm you did! :(
Their reply still does not answer my request...which is for them to prove they have deleted my personal information from their systems/shares/etc. I am inundated now with ads even for their company, which I find really ironic... :)
I complained the company used my personal email, etc. information without my permission. When I contacted their support email they started a "case" then sent me an email saying the case was closed without any interchange. When I asked them again, and again, to confirm that they had deleted my personal information from their system, they would not answer. I have been getting at least 5x the spam ads before they obtained my personal email (which is NOT legal where I live if no permission is given.
Response from Package Concierge®Dec 3, 2024
Edited reply following 12/10 edited review: Thank you for modifying your initial review, we do appreciate that. While we originally reached out via calls so that we could have a full conversation, we have also recently reached out via email. Our hope with this written exchange is to receive copies of the emails you mention as we do not show any emails being sent to your contact information in the last 30 days. You are correct that we would have initially received your information during registration, but would only have sent notifications regarding package delivery up and until the time that your information was removed from the system and that is why we would appreciate the chance to investigate the matter further.
Edited reply following another edited review: We had hoped to discuss this matter with you personally, but our calls have gone unanswered and your voicemail is not set up to allow us to leave a message. Therefore, we can share here publicly that the initial delay in getting back to you was due to the research necessary that allows us to confirm that your contact information is no longer listed in our system. Subsequent searches of current and deactivate resident lists, as well as package transaction history does not return any results with the contact information you provided and is further confirmation that you are no longer in our system. Additionally, we also reached out to your apartment community to ensure the same was true with them and they stated that they had previously shared this confirmation with you, but will be reaching out to you once again to provide another confirmation. We would encourage you to contact us directly, 888-989-7225, if there are any lingering questions regarding this issue or if you need anything in the future.
Edited reply following edited review: Thank you for responding to our separate request for your contact information, I have forwarded it to the head of our customer support team and hopefully the two of you will be able to connect to resolve the matter directly. As for the ads, since we do not send anything other than package notifications, it is possible if you visited our website that you are seeing some of our remarketing ads through Google, which are not correlated to your personal contact information. Please share examples with our team during your conversation so that we can look into that as well.
Original reply: While we appreciate you taking the time to share your experience here, we'd kindly ask that you also please reach out to us directly at 888-989-7225 to discuss the matter. While it is not our practice to send ads, we do send notifications related to delivered packages you have received. During our conversation, we'd also be more than happy to review the notification process and answer any questions you might have on how your specific apartment community has configured their system, as many management companies automatically register their residents. In the meantime, we suggest that you get in touch with your property management company to determine alternate means of package delivery as the minimum amount of information is needed for package retrieval from the locker. Finally, please do not hesitate to refer to our privacy policy which highlights the limited use of personal information.
GH
Gerda H.
Missing package
Got msg from post office that package was placed in locker a week ago, but no notification from package concierge. Customer service told me apt mgr can open lockers, which they tried today, one week later, and a few lockers opened, still no package for me. Have to wait another week to file insurance claim with post office. Agree with Alison, these lockers are a night mare and I can't wait to move once lease is up.
Response from Package Concierge®Sep 27, 2024
We are sorry to learn of your package difficulties as we know how frustrating that can be. There are times when carriers accidentally select the incorrect resident and then misdeliver the package as a result (likely what happened since you didn't receive a notification from the system), but hopefully your neighbors have located your package in their deliveries. If not, in the meantime, you can always have your property management team check the system camera based on the USPS notification timestamp and see if anyone retrieved it.
JF
Jenson F.
Lost my package first day
First day of using it, I lost two packges, because there is no way to retrieve them.
Response from Package Concierge®Sep 16, 2024
We apologize that you have had difficulty retrieving your packages; hopefully you have reached out to our Support Team, 888-989-7225 for assistance. Additionally, within your resident portal, you should be able to access your barcode from your account to open the solution, or submit a support ticket if you are still having issues.
AT
Alison T.
Waste of HOA fees
We have had this system for a month now and it is a total waste of money. Our HOA signed up with package concierge to reduce package theft in our building, but now the delivery drivers are just dumping all the packages in the vestibule where they can get stolen by people walking by on the street. PC promised our HOA that delivery drivers are very familiar with the system and would be educated on how to use it, but none of the drivers that come here know (or care) how to use it so they just dump the packages and run. If they do get into the mailroom, the packages are not scanned individually as promised, therefore we do not get a message that we have a package and cannot get into the mailroom to retrieve it. Our owners are furious.
Response from Package Concierge®Aug 28, 2024
Alison, we apologize that the installation of your new system has not met your expectations. Transitions to a new way of doing things can some times take a little extra time and therefore kindly ask that if your owners haven't already, contact us directly, 888-989-7225. We would be more than happy to look into this situation and provide some additional guidance. For instance, depending upon how your system is currently configured, we have some solutions we can easily implement for the residents to be able to access the package room, and that simplify the carrier access.
JA
James
They aren't 24/7 they run a voicemail…
They aren't 24/7 they run a voicemail that says they are on the other line. That voicemail plays all weekend until 6am on Monday morning when the new voicemail says you reached us outside of our normal business hours.
Don't believe me, try it for yourself. Call them on the weekends, call them at night.
Response from Package Concierge®Aug 12, 2024
We apologize that you have been unable to reach anyone via phone during non-business hours and hope that in the meantime you have submitted an online ticket, which is monitored, or used our online resources, to resolve your issue.
